What are the responsibilities and job description for the Customer Service Rep position at Longwood Gardens?
- Work directly with medical professionals and physicians to facilitate patient care
- Advocate for and work in lockstep with chronic patients
- Work for an organization that rewards success and fosters a culture of promotion
Job Responsibilities include:
- provide outcome-based solutions for our physician referral sources and existing patient population
- Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments
- Prepare and analyze the billing and setup paperwork for patient services
- Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
- Recommend potential products or services to management by collecting patient information and analyzing customer needs
- Actively participate in the training of new customer service and sales personnel
- 40 Hour Work Week
- Hours 9am - 6pm EST
- *Must be able to Multi-Task
#CSR
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