What are the responsibilities and job description for the Service Technician - FM - LTI position at Loram?
Job Title: Service Technician
FLSA Status: Non-Exempt
Department: Friction Management
Reports to: Regional Superintendent
GENERAL DESCRIPTION / PURPOSE:
The Service Technician position is responsible for providing customer service and maintenance functions to Loram customers within a specific region. Maintaining unit uptime to customer expectations is critical to customer satisfaction, railroad fuel economy, and railroad’s wheel/rail life.
ESSENTIAL JOB FUNCTIONS:
Customer Focus
- Build customer and supplier relations for improved products and services.
- Work with Sales Department to ensure customer expectations are met.
Functional/Technical Skills
- Service top of rail and gauge face lubricator units to specified guidelines.
- Perform lubrication service program for railroad customers.
- Uses logic and methods to solve problems to find effective solutions.
- Understand and adhere to general railroad and Loram operating rules.
Managing and Measuring Work
- Manage inventory held on maintenance vehicle through company processes.
- Plans work based on length and task difficulty, develops schedules, and anticipates and adjusts for problems to meet objectives.
- Able to work independently.
Written Communication
- Process work orders and complete all necessary delivery tickets, warranty paperwork, and returns through approved company processes.
BEHAVIORAL COMPETENCIES:
- Communication
- Building Customer Loyalty
- Decision Making
- Customer Focus
- Planning and Organizing
- Work Standards
Salary : $1 - $1,000,000
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