What are the responsibilities and job description for the Industrial Maintenance Technician position at Lorenz Pan Inc.?
In the position as Industrial Maintenance Technician, you will receive the opportunity to utilize your technical and electro-mechanical experience to perform installations, planned inspections and maintenance, as well as on-call troubleshooting on LORENZ PAN palletizing machines, conveyors and stretch wrappers.
Your passion for installing, inspecting and optimizing complex machinery will be crucial to your success with LORENZ PAN. As a majority the work will be performed at our customer’s production sites, you will be travelling nationwide. With a comprehensive onboarding program in the USA and Europe, you will supplement your knowledge about all aspects of high-performance palletizing machines and their automation in various industries. Equipped with this knowledge, you will provide LORENZ PAN’s customers with expert advice and services on their installations, maintenance, spare parts and all other facets of LORENZ PAN’s machinery.
Company
LORENZ PAN Inc., located in Lowell, NC, is a subsidiary of LORENZ PAN AG headquartered in Bolzano, Italy. The company is the leading supplier for the highest standard palletizing systems with 240 employees and more than 1,400 projects delivered worldwide. As the market leader, LORENZ PAN provides its equipment into a variety of industries such as ice-cream, confectionery and pet-food. For more information visit www.lorenzpan.com.
Industrial Maintenance Technician responsibilities include:
- Providing service and customer support during field visits or dispatches
- Managing all on site installation, repair, maintenance and test tasks
- Diagnosing errors or technical problems and determining proper solutions
Job brief
We are looking for a self-starter industrial maintenance technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
Responsibilities
- Provide service and customer support during field visits or dispatches
- Manage all on site installation, repair, maintenance and test tasks
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports
- Document processes
- Follow all company’s filed procedures and protocols
- Cooperate with technical team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations/briefings
- Build positive relationships with customers
Requirements
- Technical experience required, degree or certification preferred
- Ability to troubleshoot, test, repair and service technical equipment
- English literacy
- Ability to work flexible shifts and to adapt to changing work schedules
- Willingness to travel within the US (international travel might be required occasionally)
- Familiarity with mobile tools and applications
- Strong communication skills
- Able to work without supervision
- Proven field service experience in similar industry 3 years preferred
Job Type: Full-time
Pay: $23.00 - $29.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- Health insurance
- Paid time off
Experience level:
- 2 years
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: On the road
Salary : $23 - $29