Employee Coach

Job duties specific to this position:

• Counsels employees to proactively anticipate and address issues (workplace and personal) that could limit effectiveness at work
• Working knowledge of the social services system, pubic welfare and domestic and family law programs that provide support.
• Partners with education team to coordinate employee orientation and training as needed.
• Liaison between employees and management to address employee complaints/ concerns
• Assists employees in navigating through personal challenges and accessing outside resources.
• Serves as a liaison between employee and human resources to address scheduling challenges.
• Partners with employee engagement team in the implementation of retention initiatives.
• Facilitates positive transition for graduates of trainee programs into permanent employment.
• Assists in gathering qualitative retention data by conducting and analyzing employee surveys, exit and stay interviews.
• Identifies internal obstacles/ barriers which could limit employee success; develops recommendations to management and human resources to address same
• Coordinates employee networks/committees to implement solutions
• Acts as an employee ambassador for staff to ask questions and provide feedback
• Supports business partners in ensuring the onboarding process is welcoming, thorough and incorporates the company culture
• Determines gaps where additional supervisor/management training is needed
• Identifies operational/system changes that help adjust to a shorter-term workforce
• Supports innovative opportunities for advancement and career paths for workers
• Implements recognition and appreciation programs across the organization
• Improves the employer brand outside the organization within the community

Job expectations for all Loretto employees:

• Promotes and role-models the mission, values, vision and strategic goals of Loretto in all interactions with staff, peers, residents, family members, vendors and visitors. Treats people with dignity, professionalism and kindness.
• Demonstrates excellent internal and external customer service skills such as friendly greeting, making eye contact, listening attentively, responding in a timely manner, showing respect and empathy and acting as a role model for staff and peers.
• Demonstrates excellent work attendance, reliability and work ethics.
• Attends and actively participates in required meetings and training sessions.
• Complies with established policies, procedures, and codes of conduct at all times.
• Adheres to all health and safety requirements, regulations, policies and procedures.
• Practices and teaches safety awareness. Identifies and reports or corrects any possible safety or environmental issues.
• Understands all HIPAA and other compliance & regulatory requirements associated with their role, including completion of required internal or external training/certifications.
• Performs a variety of related duties as assigned.

• Bachelor’s Degree in Human Services, Social Work or related field. Masters preferred
• Minimum 4-6 years' work experience in social services, social work or case management
• With demonstrated coaching or counseling skills, focused on employee engagement and workplace assimilation
• Experience in a social services and case management environment preferred.
• Experience in working with community resources such as social services, public assistance, family court.
• Understanding of the social services programs and procedures
• Demonstrated analytical skills, to support evidence-based decision making and recommendations
• Proficiency with Excel or comparable analytical/ reporting tool
• Ability to prioritize work and meet deadlines.
• Ability to travel in the local area as needed.
• Demonstrated problem solver, supporter of continuous improvement
• Excellent organizational skills.
• Excellent verbal and written communication skills.
• Excellent public speaking skills.
• Proven multi-tasking capabilities.
• Must have a diplomatic demeanor to effectively resolve conflict
• Must be able to gather, organize and analyze data
• Must be able to create plans, processes, and checklists
• Project management experience preferred
• Training and/or leadership coaching skills preferred

• Excellent medical, dental, prescription and vision insurance
• Disability coverage
• Tuition Reimbursement Program
• 401(k) Retirement/Pension Plans
• Discounted Gym Membership
• Free Loretto Health Clinic Visits
• Generous Paid Time-Off Accrual
• Fun events for employees
• Convenient locations with free parking
• Employee Coaches - to help you achieve life goals
• Diaper Assistance Program
• Opportunity for career growth and movement within 19 sites!