What are the responsibilities and job description for the Customer Service Representative position at Lori Knapp Cares?
Job Description Summary
The Customer Service Representative will assist Premier’s customers with answering questions about HR documents, Vendor applications, payroll questions, and/or questions pertaining to time sheets/claims via the phone and/or email.
Essential Job Functions/Responsibilities
- Read, prioritize, and summarize all correspondence including mail, email, and phone calls
- Use available resources efficiently to assess the customer’s issue and recommend valid solutions
- Escalate unresolved issues to the appropriate team member and/or supervisor.
- Record details of each customer interaction and any actions taken on the Communications log and/or in FMS.
- Follow up on any customer issues requiring additional research
- Maintain adequate knowledge of all internal software and systems
- Transcribe information into the required electronic format
- Adheres to Premier’s internal policies and procedures, all Federal and State laws/regulations.
- Understands and adheres to Premier’s best practices and business ethics standards.
- Demonstrates professional behavior and serves as a role model to the staff at all times.
- Abides by Premier’s Core Values on a daily basis.
- Performs other duties as assigned or needed.
The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
Position Qualifications
- Excellent communication skills via telephone, email, and in-person.
- Excellent interpersonal skills; self-driven, motivated and results oriented.
- Ability to effectively communicate with all levels within the organization.
- Strong analytical and judgment skills
- Proficient in Microsoft Office programs and Gmail.
- High degree of professionalism and confidentiality regarding all aspects of the position and its responsibilities
- Ability to juggle and prioritize multiple, often competing, priorities in a fast-paced environment.
- Client-first mentality with the ability to interact with internal and external clients at all levels
- Call Center Experience
Job Type: Full-time
Starting Pay: $17.00 per hour
AssuranceSD Benefit Package Includes:
• Competitive Pay
• Health insurance with Company Contributions
• HSA
• Holiday Pay
• Paid time off
• Dental insurance
• Vision insurance
• 401(k) with Company match
• Life insurance
• Long- and Short-Term Disability insurance
• Parental leave
• FMLA
Schedule:
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Banking: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Work Location:
- One location
Work Remotely:
- No
Work Location: One location
Salary : $17 - $0
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