What are the responsibilities and job description for the Desktop Analyst position at Lorien?
The Desktop Analyst will provide day-to-day support for the build and run operations of the end-user computing and technology environment at Crown Castle.
Must be fully vaccinated before start date. Will be in a hybrid schedule.
Essential Job Functions
- Provide exceptional customer focus and operational support for defined desktop services
- Perform technical support functions for the resolution of desktop problems, incidents, issues and emergencies
- Respond to assigned tasks in accordance with predefined guidelines while meeting targets for SLA
- Troubleshoot and escalate as necessary any hardware failures to the manufacturer for onsite/depot service dispatch
- Maintain accurate and concise service asset and configuration management for desktop infrastructure
- Support third party vendors in the installation, configuration, delivery, maintenance and monitoring of components and services, in accordance with defined roadmaps, strategies, policies, and standards
- Assist in the delivery of infrastructure development and build activities, including release and deployment management for new services (for example operating system upgrades, new desktop builds, etc.)
- Document desktop problems and resolutions and provide to knowledge base administrator
- Other duties as assigned
#Telecom
Job Types: Full-time, Contract
Salary: $56,160.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
COVID-19 considerations:
All employees must be fully vaccinated.
Ability to commute/relocate:
- Canonsburg, PA 15317: Reliably commute or planning to relocate before starting work (Required)
Experience:
- supporting IT/Desktop/Computer Systems: 2 years (Required)
Work Location: One location
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