ADMINISTRATIVE SUPPORT ASSISTANT

Under the general direction of the Customer Services Center Supervisor, this regular, full- time position provides front counter customer service. The department currently has two locations: Leesburg and Sterling, and this position may need to work from both locations to meet programmatic needs.

The successful candidate is an organized, detail-oriented, self-motivated professional with a demonstrated customer service knowledge base, excellent communication skills, who can prioritize tasks effectively, multi-task efficiently, embrace and utilize technology to improve work flow. Ideal candidate will have experience in interacting with individuals of diverse education, cultural and socio-economic backgrounds.

Responsibilities include but are not limited to:

• Provides courteous, empathetic, respectful and timely customer service to county staff, vendors, citizens and other visitors.
• Provides correct information to customers and/or refers customers to appropriate staff.
• Directs incoming phone calls to appropriate program or individual.
• Assess level of urgency or emergency prior to transferring calls.
• Handles mail and correspondence.
• Issues EBT cards to customers.
• Works with Public Benefits Specialists to ensure accuracy of client information.

Hiring Range: $37,229.23-$49,328.73- Salary Commensurate with Experience.

The ideal candidate:

• Has the ability to easily connect with people, and communicates professionally
• Establishes and maintains effective working relationships
• Is dependable and works well in a fast-paced, structured environment
• Is knowledgeable of Microsoft Office and experienced with using data systems and multi-lined phone systems
• Maintains great organizational skills
• Maintains confidentiality and demonstrates empathy and respect
• Must be available for duty beyond normal 8:30 a.m.-5 p.m., M-F workday which includes nights, weekends, and holidays, as required to perform functions of the position.
• May be required to work and may be assigned to an alternate worksite(s) to carry out duties that support operational needs.
• May be required to perform work that involves crisis situations and requires me to make decisions involving people, resources, and property.