Service Advisor - Truck Care

Req ID: 430946

Address: 14137 Plank Road Milan, MI, 48160

Welcome to Love’s!

OBJECTIVE: Service Advisors drive sales success in our Truck Care facilities through salesmanship, leadership, and customer service. They are key team members, combining technical and managerial skills to lead service centers and progress towards becoming a Truck Care General Manager.

SUMMARY: Seeking a customer-oriented Service Advisor to be the primary contact between customers and the sales department. Responsibilities include exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment.

FUNCTIONS:                                    

• Maintain a safe and clean facility.
• Greet customers, address vehicle service needs, and document issues.
• Provide detailed repair cost estimates, sales promotions, and obtain necessary approvals.
• Keep customers updated on vehicle status and provide comprehensive explanations of completed work.
• Handle customer complaints and resolve concerns.

EXPERIENCE:

• Education: High School Diploma or equivalent preferred.
• Experience: 6 months in customer service or sales preferred.
• Requirements: Valid driver's license with clean safety record, pass drug screening and medical exam as per regulations.

SKILLS AND DEMANDS:

• Skills: Excellent communication and interpersonal skills with a customer satisfaction focus.
• Strong organizational and multitasking abilities with attention to detail.
• Effective teamwork skills.
• Physical Demands: Regular talking and hearing. Active involvement requiring standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. Frequent lifting/moving of items over 75 pounds. Specific vision abilities required.

BACKGROUND CHECKS:  Offers of employment may be conditioned on acceptable background check reports and drug screens.

ENVIRONMENT: Job involves exposure to outdoor elements, fumes, particles, moving mechanical parts, vibration, noise, dirt, dust, grime, grease, oil, gas, and cleaning solutions.

TRAVEL: No travel is expected for this position.

EEO STATEMENT: Love’s Travel Stops Inc. and Its Affiliates provide equal employment opportunities, complying with applicable laws governing nondiscrimination based on race, color, religion, gender, age, national origin, disability, or genetics. This policy applies to all aspects of employment.

Love’s has been fueling customers’ journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company’s core business is travel stops and convenience stores with more than 630 locations in 42 states. Love’s continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love’s serves and maintaining an inclusive and diverse workplace are hallmarks of the company’s award-winning culture.

The Love’s Family of Companies includes:

• Gemini Motor Transport, one of the industry’s safest trucking fleets.
• Speedco and Love’s Truck Care, the largest oil change and preventive maintenance and total truck care network.
• Musket, a rapidly growing, Houston-based commodities supplier and trader.
• Trillium, a Houston-based alternative fuels expert.
• TVC Pro-driver, a commercial driver’s license (CDL) protection subscription service.