What are the responsibilities and job description for the CSA ProServices II (FT) position at Lowe's Inc.?
What You Will Do
All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need. As a Customer Service Associate - ProServices, this means:
• Being friendly and professional, and engaging Pro customers to help with home improvement project needs.
• Processing orders and deliveries accurately so that customers receive merchandise as expected and in a timely manner.
• Engaging in safe work practices and encouraging others to do the same.
The Customer Service Associate - ProServices is responsible for Pro customers’ experience with Lowe’s. This associate plays a critical role in helping our customers select the right products, ensuring quotes are accurate, verifying correct price labels, and confirming that all customer needs are met. The Customer Service Associate - ProServices also pulls and prepares orders ahead of time for quick and efficient pickup by Pro customers.
Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.
What We're Looking For
• Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store.
• Requires morning, afternoon and evening availability any day of the week.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.
What You Need To Succeed
Minimum Qualifications
• 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 months of experience using a handheld device (e.g., mobile phone, LRT gun, palm pilot, tablet, iPod) to enter, access, and output information.
• 6 months of sales experience in building and maintenance, building and maintenance supply, construction, trades, or maintenance repair operations (MRO), identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.
• 6 months of building and maintenance, building and maintenance supply, construction, trades, or maintenance repair operations (MRO) experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.
Preferred Qualifications
• Certification in trade related to department (e.g., kitchen, plumbing, electrical, lawn and garden).
• 1 year of retail experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.
• 1 year of retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.
• 1 year of retail merchandising experience, including performing Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
• 1 year of retail experience in related department (e.g., kitchen, plumbing, electrical, lawn and garden).
• 1 year of experience in a customer service position at a home improvement, hardware retailer, or wholesale distributor in related department (e.g., kitchen, plumbing, electrical, lawn and garden).
• 1 year of experience working in any sales floor department at a Lowe's retail store.
• 1 year of supervisory experience in any field, including directing, evaluating, and coaching employees.
If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.
Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
