Customer service associate

• Customer Service
• Provides SMART customer service at all times through the daily execution of Lowe's Outlets
• Seeks out customers to understand his / her needs and assists in locating, demonstrating,

selecting, carrying, and / or loading merchandise

Listens to and responds knowledgeably and promptly to customer and employee questions by

taking them to areas of the store and walking them through projects when necessary

• Demonstrates sincere appreciation to customers
• Communicates information to customers regarding all stock, special order merchandise,

feature benefits, application, and warranty information related to Lowe’s Outlet programs

Provides prompt support to all checkout functions, call buttons, departmental pages, or

requests for assistance.

• Cross-functionally trains in other areas of the Outlet to help deliver the best customer service.
• Generates leads for Project Specialist Exterior (PSE) programs by actively engaging

customers in their project needs

• In-stock
• Uses store systems to prioritize loads, print pricing labels, and to look up items or item

numbers for price and inventory information

• Down stocks merchandise by looking for empty areas on shelves and replenishing supplies
• Prepares merchandise in department of responsibility based on customer

requirements / specifications

• Clean and Safe Stores
• Monitors merchandise entering and leaving the store entrances and exits and assists

customers or associates who trigger the alarm

Detects common signs of shoplifting, theft, and other security risks, and promptly

communicates them to management and / or Asset Protection

Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to

maintain cleanliness and organization of store and working areas

Maintains a safe and secure work environment, which may include conducting daily safety

reviews, noting hazards, keeping aisles clear, and securing doors and gates

Adheres to all safety requirements relevant to one’s regular job duties : top stock safety,

reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters,

and safety devices

Operates store equipment as needed depending on one specific role and department (e.g.,

Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV

surveillance system, pallet jacks, electric lifts, compacter baler)

In addition to the above responsibilities, this individual is held accountable for other duties as

assigned

• Additional Responsibilities specific to PROs in a Lowe’s Outlet.
• Provides exceptional customer service by applying SEEK LEARN BUILD to all customer

interactions

• Assists Pro customers to find product by walking the customer to the correct aisle and bay
• Assists Pro customers with loading product in the aisle and then into their vehicles to provide

a faster in and out shopping experience

Understands Pro Loyalty, Pro Credit, MSH, Volume Savings and Pro Delivery programs. Uses

the SMART phone and sales terminal to enroll customers into these beneficial programs

Uses the point-of-sale terminals to process walk up, phone, email, and online orders. Calls

vendors to verify product availability and cost as needed

• Additional Responsibilities specific to the Outlet Department
• Helps customers have a positive shopping experience by neatly displaying up-to-date and

accurate pricing and signage

• Uses cash register to process sales transactions according to company guidelines
• Delivers excellent customer service during the checkout process by ensuring the customer is

satisfied and encouraged to come back to Lowe’s Outlets.

Completes freight and merchandising fulfillments, physically moves stock as it is delivered,

schedules shipments when necessary, and checks the quality and accuracy of orders

• Processes returns to the Distribution Centers and appropriately disposes / returns items
• Coordinates and supports deliveries from beginning to end, serving as the expert for

answering questions and solving problems related to deliveries

Inspects merchandise prior to loading and delivery, prepares merchandise and loads for

delivery, supports planned delivery routes, verifies invoices against items loaded, and assists

with product connections or returns

Inspects and cleans interior areas (e.g., bathrooms, breakrooms, hallways) as well as exterior

areas (e.g., parking lots) (as needed)

Keeps staff and customers safe by walking the store to check for leaks, spills, and unsafe

displays, fixes equipment and facilities, and performs preventative maintenance

In addition to the above responsibilities, this individual is held accountable for other duties as

assigned

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and / or experience.

For information regarding our benefit programs and eligibility, please visit https : / / talent.lowes.com / us / en / benefits.

Last updated : 2024-10-29