Cabinet Sales Specialist

Job Description

Job Title: Sales Specialist Department: 51, 61, 488, 489, 82, 102, 21, 103,
404, 81

Job Code: SD0030 (Appliances), SS0090 Exempt Status: Hourly/Non-Exempt
(Cabinets), SS0060 (Flooring),
SS0070 (Live Nursery), SS0050
(Millwork), SS0020 (Fashion
Plumbing), SS0051 (ProServices),
SS0056 (Windows & Walls)

Reports To: Specialty or Merchandising Date: February 11, 2020
Assistant Store Manager

I. Job Summary:
All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Specialist, this means:

• Being friendly and professional, eager to understand the customer’s specific needs in order to pair the best products and service offerings in support of their project.

• Ensuring displayed merchandise reflects our high standards of showroom readiness, operates as intended during demonstrations, and is up to date, accurately mirroring the manufacturers current product offering.

• Engaging in safe work practices including the proper operation of store equipment.

The Sales Specialist serves as an expert, explaining the specifications and features of a product or service to existing or potential customers, with the goal of closing a sale. This associate provides exceptional consultative services to customers and confirms their needs are met before leaving the store. The Sales
Specialist is also responsible for executing orders and projects in their area of focus. Sales Specialists work in one of the following areas: Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing,
ProServices, or Windows & Walls. Individuals applying for a role as a Sales Specialist may be considered for any one of these areas, depending on hiring needs and skillset.

Travel Requirements : This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.

II. Essential Responsibilities:
Customer Service

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.

• Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.

• Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary.

• Demonstrates sincere appreciation to customers.
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
• Cross-functionally trains in other areas of the store to help deliver the best customer service.
• Listens to, identifies, anticipates, and responds to customer needs.

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• Displays a keen understanding of local competitive offerings; recognizing and communicating the advantages of Lowe’s products and services to employees and customers

• Works with customers to create design and details, researches ideas based on customers’ plans, recommends products/services, and provides customers with project estimates consistently gaining customers commitment to close the sale.

• Schedules installer visits to potential customers' homes for measurement and uses detail information to create or revise project cost estimate.

• Follows-up with customers to ensure all order and project requirements are satisfactorily met.
• Serves as point of contact on all designs and/or installs within department.
• Provides prompt support to all checkout functions, call buttons, departmental pages, or requests for assistance.
• Trains associates in the department by conducting on-the-job training on the Sales floor (e.g., Order

Management, Sales, Customer Service, Installs) and coaching around development needs.

• If in the ProServices Department, focuses on external accounts and outside sales and services.

In-stock

• Monitors inventory levels to ensure they are adequate to support sales and asks for special orders and other merchandise to support local market needs.
• Follows up with vendors on placed orders, calls other stores to find desired merchandise, and orders replacement stock.
• Tickets, arranges, and displays merchandise and signage according to planograms and restocks or adjusts product displays and signage as merchandise sells or as space permits.
• Performs price reviews in accordance with pricing policies and ensures maintenance of pricing and pricing documentation.
• Pulls and stages freight/products to fill customer orders (e.g., Installations, Deliveries), moves freight to delivery area, and prepares freight/product for delivery to customer.
• Monitors order status of products and special orders and communicates updates or issues with customers and Lowe’s associates (e.g., Receiving, Delivery, and Install staff) as needed.
• Enters, processes, and tracks customer orders and installations to manage customer follow-up and completion of order/project according to schedule.

Clean and Safe Stores

• Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler).

• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.

• Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store, selling centers and work stations.

• Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.

• Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices.

In addition to the above responsibilities, this individual is held accountable for other duties as assigned.

III. Competencies Needed:

Core Competencies
Focus on Customers
Delivers SMART customer service by:

• Understanding who your customers are
• Actively seeking out and engaging with customers.

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• Asking questions to identify and understand customer needs.
• Delivering products and solutions that exceed customer expectations.
• Demonstrating sincere appreciation to customers.

Deliver Results

• Completes assignments consistently.
• Maintains focus despite obstacles.
• Puts in consistent effort to meet goals.
• Works steadily on routine priorities.

Take Action

• Displays a can-do attitude.
• Confirms what needs to be done and does it.
• Meets deadlines consistently.
• Takes action without relying on oversight.

Show Courage

• Takes on tough assignments when asked.
• Remains productive during times of change and uncertainty.
• Raises difficult issues to ensure they are addressed.
• Shares feedback and expresses disagreements tactfully.

Continue Learning

• Seeks opportunities to learn and apply new skills.
• Asks for help with personal development efforts.
• Remains open to feedback from others.
• Shares knowledge and best practices with others.

Functional/Technical Competencies
Safety Orientation
Maintains awareness of workplace conditions that affect associate and customer safety by:

• Adhering to company safety policies and procedures while working.
• Completing work in a safe manner, caring about safety of self, others, and customers.
• Responding appropriately in an emergency and reports.
• Reporting unsafe conditions.

Collaborate

• Makes productive contributions to the group.
• Solicits input from others.
• Acknowledges others’ efforts, advice, and contributions.
• Volunteers to help others when needed.

C ommunicate Effectively

• Keeps others informed.
• Listens attentively to others’ insights, advice, and instruction.
• Responds openly to others.
• Speaks with an appropriate amount of detail.

Adaptability

• Adjusts approach in different or changing situations.
• Learns to be flexible in completing job assignments.
• Takes cues from others about changes in the situation.
• Accepts direction on how to adapt approach to changing situations.

Ensure Accountability

• Communicates the status and completion of assignments.
• Holds self accountable for complying with policies, procedures, and work requirements.

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• Seeks input to ensure assignments are done correctly.
• Takes responsibility for own actions.

Product Knowledge

• Demonstrates knowledge of stock and special-order products within the department and/or store as well as current promotions, price changes, and sales.
• Understands different types of products that sell during each season or holidays.
• Knows features, benefits, application, warranty information, and product installations.

Equipment Operations

• Utilizes store equipment in assigned area along with power tools in a safe and appropriate manner.

Attention to Detail

• Accomplishes a duty with concern for all the areas involved, no matter how small.
• Notices inconsistencies/faults in Store processes in order to ensure the quality of services and products leaving the facility and to prevent further inefficiencies.

Selling Proficiency

• Demonstrates knowledge of sales concepts and techniques.
• Applies sales techniques given the situation, as well as the company’s service and selling model.
• Follows-up on estimates and sells details (e.g. installations).

IV. Dimensions of the Job

SCOPE OF POSITION:
Number of Total Staff: 0

Direct Reports (Salaried): 0

Direct Reports (Hourly): 0

Indirect Reports (Salaried): 0

Indirect Reports (Hourly): 0

DIRECT REPORTS:

Direct Report Title Job Function

N/A N/A

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WORK REQUIREMENTS:

• Hourly Full Time: Generally scheduled 39 to 40 hours per week, respectively; more hours may be required based on the needs of the store.

Work Schedule

• Requires morning, afternoon and evening availability any day of the week.
• Requests to be scheduled off for a specific day require advanced notification and approval by supervisor.
• Move throughout all areas of the store including the sales floor, receiving, area, register areas, lawn and garden, as well as the outside perimeter of the store with or without a reasonable accommodation.

• Wear all necessary personal protective equipment to perform job functions.
• Stand, sit, and/or walk continuously with or without reasonable accommodation and perform job functions for a full shift with meal break.
• Bend, stoop, kneel, reach, twist, lift, push, pull, climb (ladders, stairs), balance, and/or crouch on a daily basis to accomplish work activities.
• Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

Physical Job
Requirements Store guidelines to moving merchandise:

• Lifting and moving merchandise methods will vary depending on ability of associate, weight of merchandise, and volume of product; associates must follow store lifting guidelines.

• A single lift by one associate should not exceed 75 pounds with or without accommodations.

• Team lifts should be utilized minimally starting at 75 pounds.
• Powered equipment should be used when needed dependent on load and volume. (Associate must have proper training to utilize power equipment or ask a trained coworker for assistance).

• May be subject to both inside and outside environmental conditions.
• Not necessarily protected from weather and temperature changes;

Environmental possible exposure to hot, cold, wet, humid or windy weather conditions.
Concerns * Exposure to constant or intermittent sounds of a pitch level sufficient to cause marked distraction.

• Exposure to shaking objects and equipment.

V. Qualifications
Minimum Qualifications:

• High School Diploma or equivalent plus 1 year of external experience in customer facing sales or 6 months Lowe’s retail experience OR 3 years of external experience in customer facing sales or 18 months Lowe’s retail experience.

• Ability to obtain sales related licensure or registration as may be required by law.

ProServices:
In addition to the above:

• 1 year of sales experience in building and maintenance, building and maintenance supply, construction, trades, or maintenance repair operations (MRO), identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.

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• 1 year of building and maintenance, building and maintenance supply, construction, trades, or maintenance repair operations (MRO) experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.

Preferred Qualifications:

• 1 year of experience entering and submitting customer sales orders, including Special Order Sales.
• 2 years of experience identifying and selling products based upon customer needs or plans.
• 2 years of experience in providing customer service including identifying and resolving customer complaints, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.

• 2 years of experience following up on outstanding or incomplete customer orders, sales, or installs.
• 1 year of experience promoting product related services and plans such as installation, delivery, credit financing, or extended protection plans.
• 2 years of experience in a sales environment with required sales goals or metrics.
• 1 year of employment with Lowe's as a Sales Specialist.

In addition to the above and dependent on department:
Pro Services

• Currently licensed in trade area related to commercial sales or general contracting OR previously licensed in trade

• area related to commercial sales or general contracting.
• 2 years of experience in a trade directly related to commercial sales.
• 2 years of business-to-business sales experience.

Appliances

• 1 year of experience selling appliances.

Cabinets

• 2 years of experience designing customized products for customers through the use of 20/20 or

Computer-Aided Design system.

• Professional Certification related to position being considered (i.e., NKBA - National Kitchen & Bath

Association).

• Associate Degree in Interior Design.

Flooring

• 2 years of experience in a trade directly related to flooring OR 2 years of experience selling flooring.

Millwork

• 1 year of experience in a trade directly related to Millwork.

Plumbing

• 1 year of experience in a trade directly related to fashion bath or plumbing.

Windows/Walls

• 1 year of experience selling window treatments.

Live Nursery

• 2 years of experience managing live goods inventory.
• Professional Certification related to Live Nursery or Horticulture.
• 3 years of live nursery or horticulture experience.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

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Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Sales Experience: 1 year (Preferred)

Work Location: One location

Salary : $18 - $0