What are the responsibilities and job description for the Sr Manager, Site Reliability Engineering position at Lowes?
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As a Site Reliability Engineering Manager, you will lead a team of SREs (Site Reliability Engineers) within the Stores SRE organization and contribute directly to lifting the overall platform reliability and security of the Stores platform. You will be working horizontally across Stores Engineering teams and supporting teams such as infrastructure, platform and enterprise services. This role enables you to contribute to Site Reliability Engineering and aid a consistent omni channel selling experience for our customers and the associates serving the customers. It is an exciting opportunity to expand your knowledge and skills and to work with a globally distributed team.
In this role the expectations are:
- Technical Leadership - Lead SRE engineers, provide technical leadership, drive innovation and best practices in the field of system reliability and performance. Leverage cutting edge technology and methodologies.
- Incident Management: Lead and coordinate incident management efforts for critical system outages with cross functional teams. Diagnose, resolve, and drive action plans and feed them in to engineering roadmaps.
- Automation and Tooling: Drive automation initiatives to streamline operational processes, build world class monitoring and alerting capabilities, and improve overall system reliability.
- Performance Optimization: Analyze system performance metrics to identify bottlenecks and areas of optimization, implementing solutions to improve system efficiency and performance.
- Capacity Planning: Assess and recommend capacity planning models to various product teams to handle projected growth. Proactively monitor traffic patterns, and scale the resources as needed.
- Team Development: Mentor and coach SRE engineers, fostering a culture of learning and providing opportunities for skill enhancement and career growth. Manage on call duty expectations.
The ideal candidate for this position should possess many if not most of these skills and attributes:
- 9 years of experience in software engineering, systems engineering or devops with in depth knowledge of cloud infrastructure, distributed systems, networking and containerzation technologies.
- 2 years in people management.
- Technology competency in providing application support for distributed and virtualized application environments.
- Competency in CI/CD DevOps deployment strategies.
- Competency in Site Reliability Engineering constructs such as SLOs, toil and designing for reliability.
- Hands-on experience with tools like Kubernetes, Docker, Prometheus, Grafana, etc.
- Understand the key ITSM components of change, incident, problem management as well as how asset management fits into the larger view of reliability.
- Excellent problem-solving skills and the ability to lead teams in high-pressure situations.
- Strong interpersonal, communication, and collaboration skills.
- Experience in the retail industry is a plus.
Qualifications
Minimum Qualifications
• Bachelor’s degree in Computer Science, CIS, or related field (or equivalent work experience in a related field)
• 8 years of IT experience
• 4 years of experience in software engineering or related field
• 5 years working on project(s) involving the implementation of software development life cycles (SDLC)
• 3 years of experience leading project or technical teams with or without formal direct report responsibility; this includes experience providing technical direction, thought leadership, coaching and mentoring to team members
Preferred Qualifications
• Master’s Degree in Computer Science, CIS, or related field
• 3 years of leadership experience with direct report responsibility
• Experience managing operational and/or project financial budgets
• IT consulting experience
• Experience in IT Management in the retail industry
• 3 years of experience in software development in an agile environment
• Experience working with 3rd party vendors and/or software solution providers
• 3 years working in an IT Infrastructure Library (ITIL) framework
• Experience in an IT role requiring interaction with senior leadership
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
