What are the responsibilities and job description for the XDT Market Supervisor position at Lowes?
What You Will Do
The Market Supervisor (MS) is are responsible for leading and supervising a team of approximately 3-7 local market Administrative Service Associates. This role manages and analyzes the overall productivity of the office and ensures process adherence. The MS is responsible for ASA scheduling and task assignment, performance management; including coaching, leading and training, and developing a positive team environment for ASAs. The MS will also resolve customer service escalations, drive resolution of same day delivery issues, assists with overall warehouse management and all other duties as assigned from the Market Delivery Manager and Market Assistant Delivery Manager.
What We're Looking For
Required to work a set schedule that may be changed/modified by management based on the needs of the facility.
Requests to be scheduled off for a specific day require advanced notification and approval by supervisor. Salaried positions are generally scheduled for 40 hours; more hours may be required based on the needs of the XDT.
Must work in a distribution/warehouse environment with the physical and environmental aspects typically associated with such environment.
Minimally must be able to lift 40 pounds; ability to lift up to 75 pounds without assistance daily.
What You Need to Succeed
Minimum Qualifications
High School or GED
5 years’ experience in supervisory role or customer service call center experience
Preferred Qualifications
Bachelor’s Degree in Operations, Supply Chain, or related field and 2 years’ experience in a Supply Chain leadership role
OR
Associate’s Degree in Operations, Supply Chain, or related field and 3 years’ experience in a Supply Chain leadership role
Bi-lingual skills helpful, if applicable to the facility
Bilingual, Military, and Veteran applicants are encouraged to apply.
For individuals with disabilities who would like to request an accommodation, email HRServiceCenter@lowes.com
Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
* Benefits offerings change each year and eligibility varies. For the most up-to-date breakdown of what’s available to you, visit MyLowesBenefits.com.
Lowe’s adheres to CDC cleanliness and social distancing guidelines. Learn more at: lowes.com/l/safe.html
EEO Statement
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
