What are the responsibilities and job description for the Host position at Lowlands Group?
Your role as a Host at a Lowlands Group Restaurant is extremely important to our success. When guests walk through our door, we have just one chance to make a first impression. This single interaction has the ability to influence their entire visit, setting them up to become either our raving fan or our harshest critic in the process. Hosts set the tone of our guests’ entire dining experience, which is why it is one of the most critical roles in our Cafés
A good host can make or break a busy restaurant. More than just greeting, seating and answering phones, a great host prevents traffic jams and serves as the conductor of the overall flow of the restaurant. You're the organizer, the herder, and the first and last impression of the restaurant.
As the front line of hospitality serving our guests, you’ll need to put yourselves in their shoes, and ask yourself what sort of greeting you’d like to receive if you were them. Whether it’s your warm, welcoming “hello”, your friendly smile, a quick nod to acknowledge an impatient guest waiting in line, or noticing a guest on the floor who needs extra assistance, great hospitality starts with you.
Essential Functions:
- Food & Beverage Quality Assurance
- Menu Knowledge
- Rotation Seating
- Welcoming
- Aware of Events & Specials
- Friendly & Attentive Customer Service
- Responsible Cash Handling
- Service Speed
- Maintain a neat, organized front-of-house environment
- Assist with opening/closing tasks and side work as needed
- Answer phones and schedule reservations with large parties
Qualifications:
- Team Player
- Team Communication
- Performs assigned tasks
- Continuous development of food & beverage product knowledge
- Customer Service Skills
- Ability to maintain Professionalism at all times
- Ability to communicate clearly
- Ability to work well with others
- Ability to multi-task
General Physical Demands for the Position:
Hosts will regularly stand for long periods of time, bend, stoop, turn, lift, talk, walk, walk on uneven ground, carry and lift up to fifty (50) pounds. Team lift is required for anything over twenty-five (25) pounds or any awkward lifting.
