Patient Access Specialist Lead

Under the guidance of the Manager, the Patient Access Specialist Lead position is expected to perform a higher level of generally more complex job specific responsibilities. They greet patients and family members in a professional and courteous manner. They obtain and verify demographic, clinical, financial, and insurance information. During the registration process, they accept point of service payments or provides guidance for payment options and clears the patient for service delivery. They act as the primary point of contact between the Patient Access Representatives and the Pt. Access Management Team.

What you will do:

• Enters patient information accurately into appropriate hospital information system(s).
• Performs-registration, insurance verification activities in a variety of settings and for multiple patient types.
• Assists the manager in the development and assignment of work schedules.
• Performs higher level and generally more complex job-specific responsibilities.
• May provide specialized technical guidance and support to staff.
• Under the guidance and direction of the manager, disseminates policy/procedure updates, or other job-related information and materials provided by the Manager which support on-going effectiveness of job responsibilities and enhancement of customer expectations.
• Takes initiative to continuously learn within assigned job function to support progressive responsibility.
• Other lead duties as needed and assigned by the manager.

What's required:

• High School Diploma required.
• Associate's degree, OR equivalent training acquired via work experience or education preferred.
• 3-5 years of previous job-related experience; 6-10 years of previous job-related experience preferred.
• Past work experience within a hospital or clinic environment, an insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting, or customer service activities is required. Knowledge of insurance and governmental programs, regulations, and billing processes (Medicare, Medicaid, Social Security Disability, Champus, and Supplemental Security Income Disability), managed care contracts and coordination of benefits is preferred.

At Gottlieb Memorial Hospital, we know you’re more than your job. We see you and all of your potential. That’s why we invest in our people. Clinical advancement programs, flexible scheduling, tuition reimbursement and day one benefits… at Gottlieb, what’s important to you, is important to us. Join our family.

• Benefits from Day One
• Daily Pay
• Career Development
• Tuition Reimbursement
• On Site Fitness Center (Gottlieb Memorial Hospital & LUMC)
• Educational Stipend
• Certification reimbursement (up to 1 certification)
• Referral Rewards

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.