What are the responsibilities and job description for the Customer Service Representative position at LPR?
Immediate need for a customer service clerk/ Order entry
Candidate must have strong data entry capabilities, and experience in the manufacturing industry is a plus
Duties:
- Answer, screen, and forward any incoming phone calls while providing basic information when needed.
- Maintain a safe and clean work area.
- Perform other clerical receptionist duties such as filing, photocopying, collating, faxing, etc.
- Answer customer telephone calls and receive customer purchase orders.
- Enter customer orders as sales orders into NetSuite.
- Answer customer inquiries concerning status of orders, tracking information and educate customers on product information.
- Assist with the creation of return authorizations to ensure customer satisfaction concerning return of products.
- Research required information using available resources and knowledge base.
- Verify and update customer information in NetSuite
- Identify and escalate priority issues.
- Conduct “warm” transfers to appropriate resources.
- Follow-up with customers as necessary, namely in tracking of back-order status
- Support the team when needed.
Requirements
- High School diploma or equivalent and a minimum of 5 years of experience in a Customer Service role.
- Industry experience is a plus.
- Must have excellent communication skills and be able to communicate with individuals at all levels of the organization.
- Bilingual in English and Spanish.
- Detail oriented with strong problem solving and time management skills.
Job Type: Full-time
Pay: Up to $18.00 per hour
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Work Location: In person
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