Facilities Manager - Americas

London Stock Exchange Group sits at the heart of the world’s financial community. The Group operates a broad range of data & analytics, international equity, bond and derivatives markets, including London Stock Exchange; MTS, Europe's leading fixed income market; and Turquoise, offering UK and Russian derivatives trading, pan-European and US lit and dark equity trading. Through its markets, the Group offers international business unrivalled access to Europe’s capital markets. This is a key role in the Americas Property team and is accountable for working with the team to ensure that all LSEG staff across the region are housed in attractive, functional, efficient, safe and secure space that appropriately represents the LSEG brand, provides the type of environment, services and support our people need to work effectively and contributes to their recruitment and retention

This role has specific accountability for the New York office which is the regional headquarters building. The role is the most senior Property person in NYC and is fully responsible for the reliable, cost effective and compliant provision of the full range of Facilities and Business Support services to the LSEG estate in New York, for capital projects including tenant fit-out works, for managing moves and changes, for managing landlord and third party supplier relationships including IFM service delivery and for ensuring client satisfaction with space and services including client facing special event oversight and support. The post-holder will need to understand leases, have experience of managing landlord and tenant relationships in New York, have the skills and experience to effectively manage contracts for goods and services and will need to quickly build positive and productive relationships with a complex range of internal and external stakeholders. Travel in the Americas region will be required.

Key Accountabilities:

The role includes, but is not limited to:

• Working closely with the Head of Property - Americas to ensure space is provided and services and projects are delivered in accordance with the overall Americas Property business plan and in compliance with all LSEG and statutory requirements.

• Ensuring that all NYC portfolio projects are delivered on time, within budget and without business disruption, achieving the objectives set out in the project documentation

• Developing positive, effective and collaborative relationships with all members of the America’s property Team, creating the kind of working relationships that drive innovation, creativity and outstanding performance against objectives

• Developing positive, collaborative and effective relationships with the LSEG teams that occupy our space in NYC to create a culture and environment that enables open discussion, encourages positive exchange of views and generates a shared view of what ‘good looks like’ in our properties.

• Proposing and managing the operational/revenue budget for NYC and providing all necessary reports, variations and forecasts to both the Head of Property- Americas and other LSEG stakeholders.

• Developing and managing effective and positive relationships with key suppliers and Landlords in NYC that drive benefit for LSEG.

• Managing the operational and financial performance of all contracts for goods and services in NYC, managing Landlord relationships and ensuring LSEG receives all the benefits to which it is entitled under the leases and contracts and pays no more than it is contractually obliged to pay.

• In conjunction with the subject matter expert for security, ensuring that the LSEG security strategy is fully implemented in NYC.

• Acting as the POC for escalations to facilitate the resolution of all FM/operational property issues within New York, and ensuring that any significant issues are captured within the provision of periodic/exception reporting to the Head of Property-Americas.

• Deliver world class facilities services leveraging third party partners. Monitor, measure and drive excellent performance with a data driven approach.

• Work closely with the Head of Property-Americas to manage lease events, contract renewals and footprint flex – with particular focus on smaller office locations.

• Assist in preparation of real estate business case proposals for consideration by Head of Property- Americas and other key stakeholders.

• Closely manage real estate expenditure for the New York portfolio, highlighting initiatives to reduce cost wherever possible.

• Liaising with local law enforcement agencies and corporate security developing real estate Business Continuity plans for the region.

• Ensuring all procurement and compliance activity is undertaken in compliance with the relevant policies and statutory requirements.

• Monitoring and reporting on compliance & performance in respect of Health, Safety and Environmental Management and ensuring that Property Services complies with LSEG policy on a global basis.

Providing accurate metrics as required for the quarterly management report and any other reports for senior stakeholders, within both Property Services and other LSEG business units.

The Property Operations Manager is a key member of the property team in a high profile support function within the London Stock Exchange. Specific experience and behaviours required of the post-holder are outlined below:

Qualifications

• Bachelors Degree or equivalent 10 years of hands on experience

• 5-10 years of experience in real estate/ commercial property management.

• 3 years of construction/ project management

• CFM, FMP, RPA, CPM Designation would be a plus

Experience & Key Skills

• Successful management of complex stakeholder relationships in a similar environment

• Able to work independently, as part of multiple teams and as a leader of a team

• Able to flex interpersonal style and approach to meet the needs of the recipient

• Is calm, credible and inspires confidence, has experience of working in a similar environment, understands when they need to ‘roll their sleeves up’ and when they need to work at a more strategic level - and can do both.

• Is open-minded, curious, keen to learn and willing to share experience, knowledge and information

• Wants to be part of a team and is prepared to invest time effort and energy in making the team successful

• Excellent communication and interpersonal skills

• Well developed influencing and negotiation skills

• Numerically competent and commercially astute, with sound practical understanding of procurement, tendering and supplier management, operating and capital budgets

• Confidence and ability to work autonomously

• High level of attention to detail

• Ability to manage, motivate and develop teams through leadership and sharing of vision

• Able to multi-task and manage multiple priorities simultaneously (from strategic through to operational)

• Extensive operational management experience within a facilities/property management environment of which 5 years were in a senior management role in a similar type of organisation

• Real Estate project delivery in terms of end to end management of office fit-out programmes (from design conception through to staff relocations).

• Excellent understanding of office IT infrastructure to enable clear alignment of IT and Property strategy and project delivery

• Thorough understanding of leases, Landlord & Tenant law and service charge accounting/budgeting

• Operational experience in the management of both hard and soft services (including M&E, fabric/measured term, catering, cleaning, security, energy/utilities, etc)

• Up to date knowledge of health & safety and other compliance-related legislation

• Experience in developing Property/FM strategies, business cases and policies within a similar environment/sector.

• Ability to lead change management and effectively support the evolution of the workplace to best support the changing needs of the organization.

• Good working knowledge of Microsoft Excel, Word, Outlook, PowerPoint and Project

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise – and our purpose. You’ll be part of an organisation of over 25,000 people, spanning 70 countries. We recognise the individual perspectives each of our colleagues brings, and our diverse workforce is one of our greatest strengths. In supporting collaboration and creativity and encouraging new ideas across a diverse and inclusive workforce, we can improve how we are driving financial stability, empowering economies and enabling customers to create sustainable growth.

LSEG offers a range of tailored benefits and support from healthcare and retirement planning to paid volunteering days and wellbeing initiatives.

We are an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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