Support Services Clerk - Mail Room

Mailroom Job Description

Role Summary

The primary focus of the Mailroom clerk is to process all incoming and outgoing mail, organize paper claims and scan them into our BPO vendor for data entry and scanning/linking images into LUMINX for documentation and order office supplies for all Wisconsin offices.

Essential Duties and Responsibilities

• Report to work on a consistent, regular basis during core business hours (8:00 a.m. – 5:00 p.m.).
• Works collaboratively with all internal departments in our Wisconsin offices namely claims administration, client services, finance, customer service and other offices and staff as directed.
• Retrieve all incoming mail from mailbox and Post Office daily.
• Sort and date stamp all incoming mail and deliver to appropriate personnel.
• Log certified mail to ensure tracking of these documents.
• Sort, stamp, and drop off outgoing U.S. Postal mail at Post Office daily.
• Prioritize and coordinate UPS and Fed-X outgoing mail in a timely, efficient, and cost-effective manner.
• Order and Maintain supplies needed by various departments; including the ordering and documenting of supplies for TN staff located in Appleton.
• Pre and Post scan images to accurately reflect inventory and to link documentation needed for files in LUMINX.
• Perform other duties necessary to support Operations, such as back up for the Front Desk.
• Travel between the west and east offices to pick up and drop off mail daily.
• Maintain a positive and professional attitude.

Experience

• Relevant understanding of scanning images/linking images into the benefit system and mailroom experience.
• Strong interpersonal skills and ability to work in a fast-paced team environment.
• Ability to multi-task and navigate multiple systems.
• Must be able to work core business hours of 8:00 a.m. to 5:00 p.m. Monday through Friday.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.
• Moving self in different positions to accomplish tasks in various environments to include, bending, stooping, walking, carrying boxes/objects and sitting.
• Moving about to accomplish tasks or moving from one worksite to another.
• Adjusting, lifting or moving objects up to 50 pounds in all directions.
• Repeating motions that may include the wrists, hands and/or fingers.
• Assessing the accuracy, neatness and thoroughness of the work assigned.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Employment Opportunity Policy Statement

Lucent Health Solutions, Inc. is an Equal Opportunity Employer.