Outlet Store Lead, PT

Join the LuCrew!

Lulus Vision

At Lulus, our team is committed to offering the best possible service to our customers throughout the world. Our fun and casual work environment focuses on innovation and teamwork at all levels of the organization. We are always on the lookout for talented and dedicated people to join the Lulus team as we continue to build our community!

Our Commitment

Lulus is proud to be an equal-opportunity employer and strives to create an organizational climate that fosters belonging, dignity, and justice so that all our team members can show up as their authentic selves and thrive. We are committed to increasing the representation of marginalized people across our team through hiring practices that value lived experience and unique perspectives. Our work environment embraces creative expression, collaboration, and connection without the expectation of assimilation.

Job Summary:

The Outlet Store Lead works alongside store management to maintain a clean, well-organized store with a customer-first focus. The duties of the Outlet Store Lead include independently opening/closing the store when store management is not present, stocking and recovering merchandise, cleaning the store, operating the POS system, and performing other duties as assigned by store management. The Outlet Store Lead will also assist with the day-to-day duties within the store such as assisting customers, cashiering, assisting with fitting rooms and go-backs, and maintaining visual standards.

What You’ll Do

• All sales associate duties, leading by example:

  • Multitasking in a high-volume retail store

  • Ringing up customers with accuracy

  • Mastery of all zones: Fitting Room, Register, Greeter, Floater

  • Maintaining visual standards, ensuring the store is clean, well-stocked, and ready for business

  • Excelling in operational standards set forth by management (assisting with fitting rooms, helping on the floor, acting as a cashier, assisting in go-backs, providing product and brand knowledge to customers, processing new merchandise)

• Build and promote strong, long-lasting customer relationships (Our customers come first!)

• Effectively trains, motivates, and coaches the Outlet Team when necessary

• Communicate any issues regarding staff/customers to store management

• Float between store stations to support staff

• Administer breaks if management is not present

• Opening/Closing of store when needed

• Contacting IT/ Facilities if/when technical or other issues arise while management is not present

• The store Lead opens/ closes the store and supervises employees in the absence of management.

  
  

What You’ll Need

• 2 years of customer service experience in a retail setting

• Weekend availability (Friday-Sunday)

• A genuine love for people and fashion

• Ability to work with confidential information in a professional manner

• Solution-minded approach to any challenging situations

• Strong leadership skills

• Ability to build and maintain positive relationships with the team and customers

• Ability to effectively communicate and follow instruction

• Ability to stand for long periods and ability to lift and move objects of at least 25 pounds

• High energy, innate retail personality

• Organizational skills

  
  

Nice to Have - Bonus Points!

• Previous elevated/ lead position experience

  
  

What You’ll Love About Us:

• Great Company Culture - Where you can be your true authentic self

• Prepare for the future - 401(k) Safe Harbor Plan - 4% company matching

• Wardrobe Perks - 30% employee discount!

• Recognition of employee birthdays and work anniversaries!

• Work that stays at work - Genuine work/life balance

• Paid Sick days

• Paid Parental Leave

We’re ready to meet you! Come help us achieve our ambitious goals!

At Lulus, we believe our people are our greatest asset and we seek to structure competitive compensation offers to ensure that we are able to attract and retain the best talent. Our job postings include an annual base salary range for the role. The stated base salary range represents our good faith estimate as to what candidates are likely to expect, and we tailor our offers within the range based on several factors, including the selected candidate's educational and professional experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. Base salary is a part of a total compensation package, which, depending on the position, may also include an annual bonus and other benefit programs.