Junior Salesforce Administrator

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

Since 1939, the Lutheran Immigration and Refugee Service (LIRS) has offered welcome and hope to refugees. LIRS has transformed lives with the support and hard work of people like you, to welcome the most vulnerable to the United States from sea to shining sea.

We help people seeking safety from persecution in their home countries and reunite families torn apart by conflict. We resettle refugees. We protect vulnerable children who arrive alone in the United States. We advocate for compassion and justice for all migrants.

Widely recognized for our expertise in implementing federal programs on behalf of refugees and migrants in the United States, conducting policy advocacy, and advancing the protection and rights of vulnerable migrants.

Headquartered in the beautiful Inner Harbor of downtown Baltimore we provide services nationwide through a network of staff and affiliates. Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including medical, dental, and vision available on the first day of employment, professional development, tuition reimbursement, generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays PLUS the week between Christmas and New Year's Day, 12 weeks of paid parental leave and up to 12 weeks of fully paid FMLA leave, company 403(b) contribution of 3%, an additional 7% match, Family Building benefits for reproductive procedures, adoption/foster care assistance, and an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few) all in an inclusive and progressive environment!

Lutheran Immigration and Refugee Service is a champion for all uprooted people. Please join us as we make a difference in the lives of newcomers.

Reporting to the Application Manager/ Salesforce Architect, the Junior Salesforce Administrator will work alongside a technical business analyst. The Junior Salesforce Administrator will help continually improve and enhance the LIRS Salesforce platform by gathering requirements and feedback and designing best practice solutions. The Junior Administrator will collaborate with our users to learn business processes to translate them into technical solutions. Duties will include all aspects of user management including support tickets and user training and testing support. This position can be remote with occasional trips to Baltimore as needed.

DUTIES

• User and license management
• User support tickets
• Identify and gather requirements from users and stakeholders.
• Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, fields page layouts, record types, custom settings, dashboards, and reports.
• User training and creation of training/testing materials
• Sandbox environment management

QUALIFICATIONS

• Salesforce product knowledge and 12 months of hands-on administration experience OR Salesforce Administrator Certification
• Bachelor's degree preferred.

Lutheran Immigration and Refugee Service (LIRS) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify in the states that permit its use.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Benefits include medical, dental, and vision coverage effective on your first day of employment, 403(b) with company contribution and match, 20 days of vacation per year, tuition reimbursement, professional development, and much more. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities.