Wholesale - Coordinator

Requisition ID: 615937
Position:Full-Time
Total Rewards: Benefits/Incentive Information

Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 9,100 retail stores across the globe.

In North America, our wholesale business is the home to global brands like Ray-Ban, Oakley, and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, and Target Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.

Luxottica’s Wholesale teams deliver the highest quality frames, best-in-class expertise and a deep understanding of products and markets to support our customers and fuel their businesses all over North America.

GENERAL FUNCTION

The Rep Orders Coordinator processes all incoming orders from the One Sales Suite digital platform for all traditional channel sales consultants. The team processes all manual billing requests as well and personal prescription orders as needed. In addition, they are also responsible for supporting our centralized labs with dedicated, manual order entry as needed. The Re Orders team is required to follow a strict set of guidelines to ensure that our promotions, dating terms and discounts are being properly applied and accurate to the best of their capability.

MAJOR DUTIES AND RESPONSIBILITIES

• Works directly in SAP daily to retrieve failed One Sales Suite orders in the IDOC Staging Area
• Quickly able to become IDOC subject matter expert; familiar with all failure errors and how to resolve
• Distributes and coordinates incoming orders to corresponding internal team members for processing
• Reviews all orders; performs needful tasks, alerts the sales team of order processing
• Manages issues with orders and works directly with the internal and sales team for issue resolution
• Handles all larger backorder cancellation for various teams only for traditional channel orders
• Works directly with internal teams on orders with text blocks requiring additional support/updates prior to shipping
• Communicates with centralized labs for manual order entry on behalf of their ECP orders
• Liaises with credit department as needed and distributes new account order information
• Receives and enters all personal and free frame prescription orders

BASIC QUALIFICATIONS

• Bachelor’s Degree in Business Administration or related field
• 2 years related work experience
• Strong PC skills; proficient in Outlook, Excel, Word and PowerPoint, Internet
  • Must be experienced in excel- beginner to intermediate
• Excellent verbal and written communication skills
• Must work well in a team setting and collaborate well with others
• Attention to detail and accuracy
• Takes initiative
• Innovative thinking
• Strong interpersonal skills; ability to work well with all levels of internal leadership and staff
• Places a high priority on responsiveness

PREFERRED QUALIFICATIONS

• Bachelor’s degree in Business Administration or related field
• Advanced SAP Skills
• Past experience with order entry, prescription knowledge, order management

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner).

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.