What are the responsibilities and job description for the Concierge position at Luxor Healthcare?
Wilshire at Lakewood Rehab Center strives for excellence. We are passionate about constantly ensuring quality of life for hundreds of residents daily. We offer an appreciative, friendly work environment, with monthly/ weekly appreciation programs.
WATCH THE EMPLOYEE VIDEO- https://youtu.be/jDDXs1fmmZI
We are looking for a Concierge to join our amazing team!
Concierge shift: full or part time Monday - Friday
We offer:
- Advancement Opportunities
- Comprehensive Benefits Package
- Appreciation
- Hands on upper management
Concierge Requirements:
- CNA certification required
- Basic computer literacy and skills
- Exceptional communication, customer service and people skills
- Outgoing, friendly personality
- Good organizational skills, follow up and follow through
- Ability to handle multiple tasks at one time
- Self-motivated, can work independently
- High desire to work with the elderly
- Must be able to deal tactfully with team members, other staff members, residents, family members, visitors, government agencies and the general public
Concierge Job Duties:
- Coordinate internal admissions process
- Act as customer service liaison for the facility
- Follow up on admissions concerns from residents, family and staff
- Secure signatures on admission documents
- Give tours of the facility
- Contact residents to ensure that all of their needs are met and the experience is positive
- Assist residents, family members and visitors with any special requests or arrangements
- Report any customer service concerns to the Administrator
- Demonstrate a passion for caring as evidenced by interaction between co-workers, residents, families and visitors
- Maintain a professional appearance and a clean organized work space
- Perform all other duties as assigned
Looking forward to welcoming you!
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