What are the responsibilities and job description for the Fire Alarm Account Manager position at M.C. Dean, Inc.?
Position Overview:
The Fire Alarm Account Manager is responsible for the overall administration, organization, and implementation of Fire Alarm Service & Special Projects.
Position Responsibilities:
- Continuous management and maintenance of multiple key accounts simultaneously to ensure all clientele expectations are being met.
- Responsible for answering all incoming service calls, along with organizing and dispatching project teams to support quick turnaround timelines.
- Ability to forecast, plan and implement the scheduling of subcontractors, project managers & sprinkler inspections for each project as required.
- Proficient understanding of Estimating, Billing & Collections, with the ability to organize and operate efficiently across diverse accounts.
- Proven ability to maintain, develop and saturate key accounts and provide consistent customer service support to ensure client satisfaction.
- Knowledge and understanding of the full project-lifecycle specific to small retro-fit & tenant improvement as it relates to Project Management.
- Experienced within Contract Management, Financial Reporting, Procurement and Manpower Management across multiple projects simultaneously.
- Strong organization and time management skills with knowledge of each account, location of projects and job set-up expectations.
- Ability to travel to project sites across MD/VA/D.C. as needed if required.
- Ability and willingness to obtain a NICET I or NICET II in the future to further education at MC Dean.
Position Requirements:
- 7-9 years of experience partnering with key-customer accounts specific to fire alarm or specialty systems within construction, with a Bachelors Degree preferred.
- 10 Years of experience with an Associate’s Degree.
- 12 years of experience with a HS Diploma
- Strong technical background and organizational skills with ability to process paperwork and maintain data consistently across a multitude of accounts.
- Effective communication skills; verbally and in writing
- Ability to develop specific goals and plans to prioritize organization and accomplish daily responsibilities.
- Knowledge of materials, methods, and the tools involved in the electrical, life safety and fire alarm industry.
- Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and the coordination of manpower and resources.
- Experience working with contract documents such as contract drawings, subcontracts, contract addendums, specifications and change orders.
- Previous Accounting and/or Estimating experience.
- Experience partnering with multi-discipline contractors and writing proposals.
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Must have an excellent safety record, a valid driver's license, and clean driving record to meet corporate eligibility requirements to drive a company owned vehicle.
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This position has been identified as requiring an additional client background check.
Preferred Qualifications:
- NICET I
- NICET II
Abilities:
- Exposure to computer screens for an extended period.
- Sitting for extended periods of time.
- Reach by extending hands or arms in any direction.
- Have finger dexterity to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
- Listen to and understand information and ideas presented through spoken words and sentences.
- Communicate information and ideas in speaking so others will understand.
- Read and understand information and ideas presented in writing.
- Apply general rules to specific problems to produce answers that make sense.
- Identify and understand the speech of another person.