Agent In Charge

Position Summary

The Agent In Charge/Cannabis Advisor Lead is passionate about medical Cannabis, provides product knowledge to our patients and explains the benefits of buying specific products. The Agent In Charge/Cannabis Advisor Lead delivers the Company's retail promise to every customer visiting the Dispensary. Provides supervisor customer service and education guidance to registered patients and Designated Primary Caregiver ("DPC"). Take patients orders, record sales in the Inventory Control System ("ICS"), and handle cash, and debit card transactions. Maintain an organized environment and facility appearance. The Agent In Charge/Cannabis Advisor Lead collaborates with the Assistant Manager, Dispensary Manager and leadership team to develop, document and implement practices, policies, and strategies that support a performance and results-driven culture. The payrate for this position is $18 an hour. This role is a developmental opportunity in preparation for a management position.

Duties/Responsibilities/Tasks

• Greets patients and DPC's and escorts them from the waiting room to the secured sales dispensary. Provides orientation and tours for first-time clients.
• Follows the Company's selling standards to meet the team and individual sales goals and metrics.
• Drives sales and customer experience by maintaining a tidy, safe, and well-merchandised store environment with all medical Cannabis and related products, except samples, secured and behind a counter.
• Models best-in-class service experience that consistently strives to exceed customers' expectations.
• Make sales and prepares approved sales from the client. Calculates sales price and enters into the cash register. Collects the amount due from the client in cash or via a cashless debit transaction. Packages order, checking to ensure each product is appropriately labeled, including warning as required by law. Deliver sales from ICS agent for entry. Escort client waiting room to exit. Escort next client to secure sales area.
• Inspires customer confidence and creates loyalty to Company brand.
• Promotes a work environment that is positive, customer-service oriented, and compliant with established laws and regulations and Company policies and procedures.
• Is accountable for accurately utilizing the Company's Point of Sale system.
• Communicates with the patient coordinator to maintain patient traffic flow and maximize sales and customer satisfaction.
• Responds to in-person patient requests, compliments, and resolves simple complaints, through e-mail, or by the phone requesting supervisor support as needed.
• Maintains organization of dispensary and through daily upkeep and light cleaning.
• Maintains quality and appearance of the product by removing shake and stems, while checking for mold, mildew, expiration or sell-by dates, or defective products, and keeping samples clean and in order.
• Maintains knowledge of all medical Cannabis, and related products and services offered, as well as applicable state and local laws and regulations and industry news.
• Educates patients and DPD's on medicating options and methods, strain information, medicine effectiveness for specific ailments, and cultivation methods.
• Provides education materials and resources for patients and DPCs as needed.
• Records specific request, preferences, and notifications for patients and DPCs using the internal Electronic Verification System ("EVS") and ICS and follow up as needed.
• Maintains awareness of patient input and suggested changes to improve service or product, invites clients to use the suggestion box in the waiting room.
• Discusses inventory levels with patient coordinator and Manager or Assistant Manager to maintain accurate online menus and update menus and checklist as needed.
• Coordinates supply orders with the dispensary manager as needed.
• Other responsibilities and duties assigned by the Manager or Assistant Manager.

Job Requirements

• 2 years of retail or customer service experience required.
• High School Diploma or GED preferred.
• Knowledge of medical Cannabis policy and law preferred.
• Must be able to ensure accurate data-entry and record keeping.
• Ability to work in a fast-paced, changing, and challenging environment.
• Proficiency in Windows-based and other software and Internet navigation.
• Point of Sale software and cash handling experience is a plus.

Additional Requirements:

• Must be at least 21 years of age.

Physical and Mental Demands:

While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 20 lb. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.

Working Environment:

Work is performed in a retail environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounter while performing the essential functions of this position.

EEO Statement:

We are proud to be an equal opportunity employer. We place priority in an environment of inclusion, diversity and social justice and are committed to securing a better, brighter way forward for our employees, our markets and our communities.