Spare Parts Sales

MAAG Pump Systems, Automatik Plastics Machinery, Gala Industries, Reduction Engineering Scheer and Ettlinger – five successful and well experienced companies have joined forces to become the global partner for the polymer industry. As manufacturer of gear pumps, pelletizing and filtration systems and also pulverizers we offer top-grade equipment for your demanding requirements – not only for polymer applications, but also for the chemical, petrochemical, pharmaceutical and food industry.

The Spare Parts Salesperson provides the highest quality of parts support to our customers for their Gala Underwater

Pelletizing Systems. Third party equipment parts support may also be required if supplied with the Gala system.

Position description – Tasks, responsibilities, competencies

• Proactively works on obtaining orders from customers and processing them through the system.
• Interacts with the service department to process service & warranty / no charge type orders.
• Field and document customer complaints
• Reads engineering drawings to help customers identify parts that are needed.
• Creates recommended spare parts quotes for new and existing systems
• Works closely with engineering, technical service, operations, and major equipment sales to develop customer

focused solutions.

• Answers customer’s phone calls and emails in a way that positively represents the company.
• Works with customers (domestic and export) on quotes and orders and does so in an expedited manner.
• Researches equipment upgrade/change-out requests
• Issues return authorizations and follows through when the parts are returned determining credit that may be due

or repairs that may be needed.

• Determines selling prices for commercial parts
• Works 40 hours per week - Overtime may be required
• Meets with customers during Gala training courses.
• Work without supervision once trained.
• Expedite orders
• Use customer portals to retrieve and acknowledge orders
• Other tasks as assigned by manager.

The incumbent considers all interests of quality, accident prevention and occupational safety as well as environmental

safety in a preventive manner within his scope of responsibility and supports the avoidance of damages to people,

facilities, assets, material and environment actively.

The incumbent is obliged to perform tasks requested by management that relate to his position scope or arise from

company needs. This job description reflects current status, right to make changes reserved.

Work Environment

• Work in this position is in the office. Occasional travel to the shop floor may occur and will require steel toe

shoes and additional PPE.

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to talk and hear.
• The employee is frequently required to sit, type, and constantly work in front of a computer screen.

Job Specification

Education (area of studies, Management, IT etc.)

Mandatory

• High School diploma or equivalent education

Desirable

Professional experience (description incl. No. of years)

Mandatory

• Proficient in Word / Excel / Outlook

Desirable

• Min 1 year of experience in a customer service role

Interpersonal skills and behavioral competencies

Mandatory

• Excellent verbal and written communication skills
• Highly organized and efficient in approaching tasks
• Independent self-starter with ability to problem solve and anticipate and avoid issues
• Strong team player, work ethic and commitment to win
• Customer-focused
• Ability to work in stressful and sometimes tense situations.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.