What are the responsibilities and job description for the Call Center Representative position at Maatco Ltd?
We are looking for enthusiastic and detail-oriented individuals to join our call center team as Call Center Representatives. This role will involve handling inbound and outbound calls to assist customers with inquiries, resolve issues, and provide solutions to ensure customer satisfaction.
Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and company policies
- Assist customers with placing orders, processing payments, and resolving billing issues
- Handle customer complaints and provide appropriate solutions
- Follow communication scripts to ensure consistent and effective communication
- Collaborate with team members to achieve individual and team goals
Qualifications:
- Previous experience in a customer service role is preferred
- Excellent verbal and written communication skills
- Strong phone etiquette and active listening skills
- Ability to analyse customer needs and provide appropriate solutions
If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we encourage you to apply for the position of Call Center Representative.
Job Type: Full-time
Pay: From $39,987.00 per year
Benefits:
- 401(k)
- Life insurance
- Paid time off
- Parental leave
Schedule:
- Monday to Friday
Ability to Commute:
- Phoenix, AZ 85018 (Preferred)
Work Location: In person
Salary : $39,987