Museum Guide

Provides services to visitors to Mabry-Hazen House including admissions, tours, and museum shop sales as well as coordinate social media, support events, and perform outreach. Reports to the Executive Director.

Responsibilities:

• Conducts tours for individual visitors and groups, interpreting the house, its collections, and 19th and 20th-century life based on provided training materials and updates;
• Sells tickets for general and group admission to Mabry-Hazen House;
• Answers the Mabry-Hazen House telephone, provides basic information to callers, directs callers to other staff as appropriate, and takes messages when necessary;
• Protects the collection while on duty;
• Assists with reservations and payments for scheduled school and group tours, special tours and events as needed;
• Assists social media content creation
• Handles and monitors museum shop sales;
• Attends staff meetings and training opportunities;
• Assists in shop operations as requested;
• Assists in special projects as requested by Executive Director

Qualifications:

• Position requires strong verbal communication skills, a pleasant manner, and the ability to work well with the public.
• Some prior experience with leading a group or teaching in a formal or informal setting is desirable.
• Must be cooperative, outgoing, engaging, enthusiastic and flexible.
• Must be able to work well under pressure, with the ability to handle large groups;
• Strong interest in history and eagerness to learn specific information required for tours.
• This position includes an extended length of time standing, walking and talking to visitors. The interpreter must be able to lift and carry 30 lbs.
• Must be able to handle money and work with a point of sales system.
• A high school diploma is required. Associates degree or courses toward a Bachelor degree in American history/studies, communications, social science, humanities or related field is preferred.
• Ability to work flexible hours to include weekends and holidays.

Job Type: Part-time

Pay: $11.00 per hour

Schedule:

• 4 hour shift
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Tips

Ability to commute/relocate:

• Knoxville, TN 37915: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location