Host, $20+/hr

Job Title: Host

General Responsibilities

• Responsible for reservations, booking events, gathering and organizing guest information, guest relations from door to table and as guests are leaving, and running food and drinks to guests as needed
• Solve reservation problems or issues that arise with reservations in a timely manner and with a pleasant attitude
• Interact with guests and create an experience that's both elegant and elevated, yet friendly and comfortable

• Learn and utilize all systems, policies, and procedures
• Monitor and update reservation system
• Optimize table flow to maximize turn potential and provide an even workflow and rhythm for waitstaff
• Check tables in and out using reservation tracking service
• Welcome guests in a warm, friendly manner with eye contact and a calm, professional demeanor
• Acknowledge any special occasions at the door as you welcome guests unless otherwise requested in the reservation
• Inform guests of their primary server to ensure a smooth handoff of service
• Explain QR menu system to guests; provide physical menu if requested
• Gather guest dietary restrictions, special occasions, and other details and pass them on to the servers during the seating process
• Provide guests with accurate time assessment if their seat is not ready at their preferred time
• Answer phone and emails to provide assistance to guests when they reach out to the restaurant
• Contact guests on the waiting list if a table opens to maximize table occupancy

• Provide exemplary service to guests from the time they walk in the door until the time they leave as per our steps of service
• Use creative thinking to address customer complaints and issues, develop solutions on-the-fly
• Maintain a calm, professional demeanor at all times in order to promote a comfortable, relaxing environment

• Run dishes and beverages to guests when service is called, as needed

• Report any issues to Operations Director, Executive Chef, Bar Director, Service Director, or Lead Server immediately

• Ensure the dining room and all common areas are clean and ready for service daily

• Clean dining room and all common areas at the end of the night in preparation for the next day

• Complete sidework daily as assigned by the Lead Server

• Maintain proper sanitary conditions in the dining area, bathrooms, and common areas including directly outside of any entrances

• Promote a safe, comfortable work environment and foster positivity in the workplace

• Motivate team members through positive feedback as well as letting them know when processes and behaviors can be improved

Job Types: Full-time, Part-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Physical setting:

• Fine dining restaurant

Shift:

• Night shift

Weekly day range:

• Weekend availability

Application Question(s):

• We're open for dinner Tuesdays - Saturdays from 5pm - 10pm at MACHETE. What nights and times would you be available to work?

Work Location: One location

Salary : $20 - $25