About:
Macy’s is proudly America’s Department Store. There’s a reason we’ve been around for 160 years. Customers come to us for fashion, value and celebration. Macy’s is also known for giving back to our communities. The magic of Macy’s ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results. A store position at Macy’s (seasonal, part-time, or full-time) is the perfect way to explore the world of retail. Some of Macy’s top executives started their careers as part-time retail sales associates. Our store positions are ideal for forming relationships, building teams, and developing leadership skills to grow your career at Macy’s. Macy’s stores are ideal for building capability in creating partnerships, building teams, and developing the leaders of tomorrow. Macy’s is the “Academy” for retail careers. A store colleague position (whether it’s a seasonal job, part-time retail job, or a full-time career) is the perfect way to launch a career in the world of retail. Many of Macy’s top executives started their careers in part-time retail sales roles, or as recent college graduates into our development programs in the various functions at Macy’s.
Job Overview:
The At Your Service Center Associate is responsible for providing a great customer experience during all At Your Service activities including Buy Online Pickup in Store transactions, ringing and processing return merchandise, handling non-congruent items and performing other assigned duties in accordance with procedures and standards.
Macy’s uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy’s may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process.
Essential Functions:
- Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own.
- Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
- Provide an exceptional customer experience by ensuring the customer is always the # 1 priority.
- Acknowledge Customers in a friendly and helpful manner upon Customer’s entry into the area.
- Be knowledgeable of POS/MPOS procedures and proficient in all transactions including BOPS Pickup
- Customer Returns, Non-Congruent Chits, Search and Send, My Client and More@ Macy’s tablet app.
- Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own.
- Meet our BOPS/Service Level Agreement (SLA) by ensuring the BOPS collection area is organized and the Customer pick up experience is friction-free.
- Demonstrate knowledge of store products and services to drive sales and minimize returns.
- Sell gift cards and work to resolve customers’ Macy’s card issues, as needed.
- Follow store’s audit policies and procedures.
- Adhere to Asset Protection and inventory control and compliance procedures and follow shortage programs and procedures.
Qualifications and Competencies:
- High School Diploma or equivalent required
- 1-2 years related experience
- Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
- Resourceful and able to adapt quickly to changing priorities
- Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
- Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
Essential Physical Requirements:
- Position requires prolonged periods of standing/walking around store or department
- May involve reaching, crouching, kneeling, stooping and color vision
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
- Frequently lift/move up to 25lbs
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