What are the responsibilities and job description for the Manager, Asset Protection position at Macy’s?
About
Macy’s is proudly America’s Department Store. There’s a reason we’ve been around for 160 years. Customers come to us for fashion, value and celebration. Macy’s is also known for giving back to our communities.
The magic of Macy’s ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results. A store position at Macy’s (seasonal, part-time, or full-time) is the perfect way to explore the world of retail. Some of Macy’s top executives started their careers as part-time retail sales associates. Our store positions are ideal for forming relationships, building teams, and developing leadership skills to grow your career at Macy’s. Macy’s stores are ideal for building capability in creating partnerships, building teams, and developing the leaders of tomorrow. Macy’s is the “Academy” for retail careers.
Our store management team has the privilege to lead, manage, and inspire a diverse and creative team in delivering store results. Part business consultant, part relationship guru, and 100% leader, you’ll contribute and collaborate to drive the business forward. With frequent opportunities to advance, joining our store management team puts you on a fast-track to career success.
Job Overview
As an Asset Protection Manager II you will be responsible for one of our highest shortage locations with an elevated scope of responsibility that may include executive direct reports and increased staff levels, higher Sales Volume or significant Shortage risk. You will be the subject matter expert on Asset Protection and Shortage Reduction Strategies within your location. You will support My Macy’s Initiatives, Omni Channel Strategies and MAGIC selling. As part of the Macy’s Asset Protection Team you will be committed to diversity, protecting the Macy’s Brand and improving profit.
Essential Functions
Shortage
Lead the store executive team in planning, implementing, monitoring, and managing the store shortage prevention and awareness programs
Develop relationships with Store, Division and Regional leaders to gain support towards achieving shortage goals
Manage and monitor internal and external theft investigations, apprehensions and recoveries
Analyze theft trends through utilization of available AP Reports, Systems and Technology
Establish high level of shortage awareness and effectiveness determined by audit results.
Ensure that all AP policies and Procedures are thoroughly understood by AP team and executed effectively
Manage and monitor payroll expense
Support the preparation, take and reconciliation of annual inventory process
Focus on significant shortage opportunities and develop action plans with a higher level of impact in order to improve location and district results
Elevated leadership role within the division to include special projects beyond the normal scope of responsibility.
Customer
Uphold Macy’s commitment to fulfilling ideals of diversity, inclusion and respect that our company aspires to achieve, every day in every store and office, with every customer and associates.
Role model exemplary service, lead Asset Protection team to provide an outstanding shopping experience
Ensure selling floor merchandise protection standards are maintained; conduct AP audits and review for action opportunities
Drive an awareness culture focused on prevention by ensuring the store population is educated on Asset Protection best practices
Maintain safety awareness and a safe shopping and work environment for customers and colleagues.
Handle proprietary, sensitive and confidential information
High profile incident and special event management
Participate in visits with senior leadership
People
Recruit and develop qualified Asset Protection talent by creating and supporting a culture that values retention, career development and succession planning
Achieve results through managing others, including direct reports who are often hourly colleagues and leaders
Play an influential role in the development of high potential leaders
Lead innovative projects and foster idea sharing among peers
Establish yourself as an influential leader
High profile incident management
Address colleague concerns in a reasonable and fair manner, consistent with the values expected by the Company
Leverage partnerships and foster relationships with local law enforcement, prosecutors and community leaders
Support Macy’s Brand values, including the commitment to community service opportunities and ‘Give Back’ opportunities
Regular, dependable attendance & punctuality
Qualifications and Competencies
- A minimum of 3-5 years of Asset Protection Management experience
- Effectively communicate and present information in one-on-one and small group situations to customers, and all levels of internal and external business partners.
- Ability to effectively plan and execute strategies.
- Ability to monitor and maneuver workflow to achieve priorities.
- Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
Physical Requirements
- Requires periods of walking, standing, communicating, reaching, crouching and climbing ladders
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
- Frequently lift/move up to 25lbs
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