What are the responsibilities and job description for the Manager, Fulfillment - Hulen Mall position at Macy’s?
About
Macy’s is proudly America’s Department Store. There’s a reason we’ve been around for 160 years. Customers come to us for fashion, value and celebration. Macy’s is also known for giving back to our communities.
The magic of Macy’s ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results. A store position at Macy’s (seasonal, part-time, or full-time) is the perfect way to explore the world of retail. Some of Macy’s top executives started their careers as part-time retail sales associates. Our store positions are ideal for forming relationships, building teams, and developing leadership skills to grow your career at Macy’s. Macy’s stores are ideal for building capability in creating partnerships, building teams, and developing the leaders of tomorrow. Macy’s is the “Academy” for retail careers.
Our store management team has the privilege to lead, manage, and inspire a diverse and creative team in delivering store results. Part business consultant, part relationship guru, and 100% leader, you’ll contribute and collaborate to drive the business forward. With frequent opportunities to advance, joining our store management team puts you on a fast-track to career success.
Job Overview
The Manager, Fulfillment leads a team of colleagues who are responsible for driving a great shopping experience for our omni channel customer. Key responsibilities of the team are to fill macys.com orders which include shippable packages, BOPS (Buy Online, Pick Up In Store), SDD (Same Day Delivery), and BOSS (Buy Online Ship to Store) orders. Leadership will be two-fold including the process both within the store as well as a back-of-house space dedicated to MCOM (Macys.com) processes. Manager is responsible for maintaining the Digital customer experience including speed to the customer, fill rates, and ensuring first quality merchandise is received by the customer. Performs other duties as assigned.
Essential Functions
- Drive sales and profit results by leading and developing strategies and appropriately planning/executing workload on the following: pricing, signing, visual execution, merchandise execution, event execution.
- Monitor merchandise flow, incoming receipts, and reverse logistics activities to accurately plan staffing/schedules – drive Supply Chain Initiatives in-store.
- Ensure adequate staffing and weekend compliance to ensure completion of work and SLAs (Service Level Agreements) for Fulfillment, BOPS (Buy Online, Pick Up in Store), and BOSS (Buy Online, Ship to Store) are met.
- Ensure accuracy of promotional presentation, including visual signage, key item placement, and seasonal fashion trend statements; lead sales event set-up.
- Direct and organize the receiving and processing of all merchandise receipts; drive leadership to ensure back of house standards are maintained.
- Analyze merchandising reports to review business results and develop appropriate strategies to capitalize on business strengths and impact deficiencies.
- Direct and organize merchandise receipt placement, replenishment and sales promotion set-up; plan, execute and lead floor/fixture moves, merchandise placement and presentation.
- Interview, hire, train, direct, manage, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; establish strategy for work; provide insight and decision support; direct and manage team to meet or exceed performance and behavioral expectations; address complaints from and resolve problems with colleagues.
- Utilize review process as a tool for Colleague talent development, promotion and advancement.
- Perform other duties as assigned.
- Regular, dependable attendance and punctuality.
Qualifications and Competencies
Education Requirements
Min/Preferred
Education Level
Description
Minimum
High School or GED
High School Diploma or equivalent required.
Years of Experience
Min/Preferred
Years of Experience
Comments
Minimum
3
3-5 years related experience.
Competencies
- High School Diploma or equivalent required.
- 3-5 years related experience.
- Effectively communicate and present information in one-on-one and small group situations to management and all levels of internal and external partners.
- Ability to draft reports and other communications, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Basic math functions such as addition, subtraction, multiplication, and division.
- Working knowledge of Microsoft Word, PowerPoint, Excel and Exchange.
- Ability to effectively plan and execute strategies.
- Ability to monitor and maneuver workflow to achieve priorities.
- Ability to handle multiple tasks simultaneously.
- Self-motivated. Excellent organizational, prioritization, and time management skills.
- Ability to collaborate and function as a member of a team.
- Must possess a strong sense of urgency.
- Must be proficient in the use of computers and other technology, including handheld equipment, RF equipment, and cash registers.
- Strong interpersonal and leadership skills.
- Highly organized, with the ability to adapt quickly to changing priorities.
- Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
Physical Requirements
- Regularly required to sit, talk, hear, and use hands to finger, handle, and feel.
- Frequently required to stand, walk, reach with hands and arms.
- Frequently required to lift and/or move up to 25 lbs.
- Climb ladders, stoop, kneel, crouch, and crawl.
- Requires close vision, color vision, and ability to adjust focus.