Manager, OMNI Operations

About

Macy’s is proudly America’s Department Store. There’s a reason we’ve been around for 160 years. Customers come to us for fashion, value and celebration. Macy’s is also known for giving back to our communities.

The magic of Macy’s ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results. A store position at Macy’s (seasonal, part-time, or full-time) is the perfect way to explore the world of retail. Some of Macy’s top executives started their careers as part-time retail sales associates. Our store positions are ideal for forming relationships, building teams, and developing leadership skills to grow your career at Macy’s. Macy’s stores are ideal for building capability in creating partnerships, building teams, and developing the leaders of tomorrow. Macy’s is the “Academy” for retail careers.

Our store management team has the privilege to lead, manage, and inspire a diverse and creative team in delivering store results. Part business consultant, part relationship guru, and 100% leader, you’ll contribute and collaborate to drive the business forward. With frequent opportunities to advance, joining our store management team puts you on a fast-track to career success.

Job Overview

The OMNI Operations Manager (OOM) drives sales and profit by leading and developing strategies for OMNI initiatives. The OMNI Operations Manager leads a team of colleagues who are responsible for all activities from receipt of product to ensuring the product is floor ready for customer purchase.  These activities include product movement logistics, back of house processes and fulfillment.  The OOM drives product fulfillment by ensuring customer SLA’s (Service Level Agreements) are met for order readiness and shipment from stores.  Performs other duties as assigned. 

Essential Functions

• Drive sales and profit results by leading and developing strategies and planning/executing workload on the following: product movement logistics, fulfillment and back of house activities.
• Drive Customer Experience KPI, such as Omni Customer Experience score and Omni demand metrics.
• Monitor merchandise flow, incoming receipts and reverse logistics activities to accurately plan staffing/schedules; drive Supply Chain initiatives in-store.
• Provide strategic support for the growing OMNI business.
• Ensure adequate staffing and weekend compliance to ensure completion of work and SLAs for Fulfillment, BOPS (Buy Online, Pick Up in Store), and BOSS (Buy Online, Ship to Store) are met.
• Direct and organize the receiving and processing of all merchandise receipts; drive leadership to ensure back of house standards are maintained.
• Execute the inventory management strategy in collaboration with Supply Chain to support end of year inventory process.
• Foster an environment of safety and support MBA in risk/safety program.
• Support Asset Protection initiatives from audit to merchandise protection standards.
• Communicate and collaborate with Support Operations and Omni Demand workload.
• Facilitate workload planning to accomplish task and support the customer.
• Train and develop CXM and hourly colleagues on merchandise placement execution and style.
• Collaborate with Style Merchandise Execution Manager to oversee management of RFID program.
• Analyze reports to review business results and develop appropriate strategies to capitalize on business strengths and impact deficiencies.
• Interview, hire, train, direct, manage, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; establish strategy for work; provide insight and decision support; direct and manage team to meet or exceed performance and behavioral expectations; address complaints from and resolve problems with colleagues.
• Utilize review process as a tool for Colleague talent development, promotion and advancement.
• Perform other duties as assigned.
• Regular, dependable attendance and punctuality. 

Qualifications and Competencies

• High School Diploma or equivalent.  Some college preferred, but not required.
• A minimum of 3-5 years retail management in a department or specialty store.
• Effective written and verbal communication skills.
• Ability to draft reports and other communications, effectively present to management and internal and external business partners, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
• Basic math functions such as addition, subtraction, multiplication, and division. 
• Working knowledge of Microsoft Word, PowerPoint, Excel and Exchange.
• Able to handle multiple tasks simultaneously.
• Self-motivated. Excellent organizational, prioritization, and time management skills.
• Ability to collaborate and function as a member of a team.
• Must possess a strong sense of urgency.
• Must be proficient in the use of computers and RF equipment.
• Strong interpersonal and leadership skills.
• Highly organized, with the ability to adapt quickly to changing priorities.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Physical Requirements

• Regularly required to sit, talk, hear, and use hands to finger, handle, and feel.
• Frequently required to stand, walk, reach with hands and arms.
• Occasionally required to lift and/or move up to 25 lbs., climb ladders, stoop, kneel, crouch, and crawl.
• Requires close vision, color vision, and ability to adjust focus.