Selling Captain

The Sales / Support Captain is an elevated hourly colleague who supports sales and support functions within the store, providing override capability, driving business effectiveness, and focused on assigned tasks.

You will be responsible for prioritizing the customer experience through active supervision and enhancing the service culture.

You will have a key role in communicating expectations and priorities to associates. You will help create a fun and engaging store environment for customers and associates. As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience optimal. You will be an expert in satisfying the customer and driving results. This position leads to Sales and Customer Experience Manager or Operations and Visual Merchandising Manager.

Essential Functions

• Participate in Active Supervision by circulating the selling floor, directing and redirecting colleagues while supporting daily leadership priorities to optimize the customer experience and support sales volume within specific area of responsibility.
• Assist with customer service issues as needed; Manage customer and colleague flow within the designated area to the needs of the business. Execute store opening and closing procedures.
• Access to alarm systems and keys.
• Help build a proactive and solution-oriented customer centric culture in area of responsibility to ensure consistent customer experiences.
• Perform all applicable sales and/or support duties in addition to the above.
• Have practical knowledge of store systems POS, MPOS, RF equipment, MyClient, MyStore App, and the ability to educate others.
• Regular, dependable attendance and punctuality.

Qualifications and Competencies

• Minimum High School or GED.

• 1-2 years direct experience.

• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.

• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Physical Requirements

• Position requires prolonged periods of standing/walking around store or department.

• May involve reaching, crouching, kneeling, stooping and color vision.

• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.

• Frequently lift/move up to 25lbs.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Weekend availability

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
The Health & Safety of Our Colleagues & Customers is Our Priority. Macy’s health and safety standards align with The CDC guidelines and local orders. Practices are adjusted to reflect any update. All colleagues are required to wear masks.

Education:

• High school or equivalent (Required)

Experience:

• Retail sales: 2 years (Required)

Work Location: One location

Salary : $17 - $0