Staff Business Analyst

About

Sr. Business Analyst About Macy's is proudly America's Department Store. For more than 160 years, Macy's has served generations at every stage of their lives. Customers come to us for fashion, value and celebration. Now is an exciting time to join Macy's, Inc. The face of retail is changing, and change requires innovation. Macy's Tech provides modern tools, platforms, and services to all parts of the business. Our team supports millions of customers in connected commerce across the technology hub at Macy's Join our team to help shape the future of e-commerce and set the pace in retail technology. Whether focused on store technology, supply chain tech, application security, merchandising systems, or the mobile app – you'll have opportunities to grow your career while finding meaningful ways to make a difference.

Job Overview

A Senior Business Analyst focuses on the collection and documentation of business requirements that drive the design of business systems solutions. May also participate in business planning, needs analysis and business risk assessment, leading business process redesign, acclimating business processes to changes in technology and consulting with the customer on how to best support the business through the effective use of technology. Has expertise in a variety of tools, providing value to the business through effective process analysis and requirements development and documentation. Can add value across multiple areas of the business. This role is an independent contributor Business Analyst role that participates in the effective documentation of work processes and business requirements. Performs other duties as assigned.

Essential Functions:

• Facilitates requirements gathering sessions to understand and document complex business needs, often eliciting hidden requirements and/or clarifying vague or unclear requirements. Analyzes business operations and processes to understand strengths and weaknesses. Identifies opportunities for process improvement, management control of work, or automation.
• Creates requirements definition documentation and functional specifications to capture business needs using advanced business processes. Creates workflow diagrams to document current and future business environment. Validates with the customer and shared with project stakeholders. Applies thorough understanding of business processes and user needs to formulate and define system scope and objectives.
• Tracks progress of projects to ensure alignment to requirements; manages deviations from requirements to ensure resolution.
• Reviews test plans and scripts for completeness and accuracy.
• Provides implementation support, preparing the business for the system solution. Acts as a subject matter expert and supports train-the-trainer and other learning activities with Corporate Learning and Development and Business Partners.
• Serves as a coach and mentor to less experienced Business Analysts. Delegates tasks as appropriate.
• Consistently demonstrates regular, dependable attendance & punctuality.

Competencies

• BA or BS Degree or equivalent work experience.
• 5 to 7 years of related experience or an equivalent combination of education and experience.
• Demonstrate experience with Agile software development methodologies, creation of user stories, backlog grooming and strategy to determine
• Demonstrate experience leading full lifecycle software development in medium to large size enterprise.

Technical Expertise:

• Maintains current knowledge of industry and business process trends and is able to apply that knowledge to existing business processes with a focus towards process improvement.
• Possesses familiarity with multiple technologies, business analysis tools, development methods and systems, and relevant programming languages.
• Possesses familiarity with a variety of software development methodologies, and how that applies to own area of work

Business Knowledge:

• Possesses a high level of knowledge and expertise in the business processes, products and services of various business units and how technology is used as decision support within various business units, and the organization as a whole.
• Understands complex business processes and is able to document them in a logical and comprehensible manner.
• Is able to identify goals or requirements in user area that are conflicting with overall organizational goals and raise them as appropriate.
• Identifies and/or develops business performance measures to track the benefits of a project or service.
• Has a good understanding of the general competitive landscape from a business and technology perspective

Typical Challenges:

• Clarifies vague, undefined business needs, helping users define requirements and determining how to best address them.
• Can identify potential opportunities to automate and/or improve an existing process.
• Supports the definition of requirements, and how to best address them, considering the goals of the whole organization.
• Conceives of and supports the design of projects that may require integration across multiple technical platforms.
• Analyzes information requirements that may cross multiple systems.
• Conducts ROI and other financial analysis to support project funding/prioritization.

Project Role:

• Leads the business analysis phase of a project.

• Develops alternatives and provides recommendations for business case.

Physical Requirements:

• Requires prolonged periods of sitting, with occasional standing
• Occasionally requires walking, bending, reaching, hearing and talking
• Continuous use of computers and other office equipment