What are the responsibilities and job description for the Tech Supervisor position at Madame Tussauds?
Roles & Responsibilities
About the Role
The Tech Supervisor will take full responsibility for ensuring all facilities, equipment and rides are maintained to the required standard with minimal down time to create the highest possible quality of experience for all visitors.
They must ensure full compliance with all safe systems of work and risk assessments and ensure through effective and proactive maintenance programs that all systems operate efficiently, effectively and safely.
Work closely with Tech Manager to drive the key performance indicators. They will effectively manage the resource available to manage and control the work order and maintenance system.
Compensation for this opportunity is $32/hour.
Tech Operations
• Lead building maintenance.
• Lead Show Services/Technician Duty team/Team staffing schedule.
• Manage Housekeeping, Plumbing, HVAC, Electrician and core product vendors Triotec/Simex.
• Maintain preventative maintenance/asset management via Facilitree Software.
• Maintain, repair and troubleshoot all aspects of the physical plant/facility equipment and machinery including HVAC, electrical, electronic, pneumatic, hydraulic and plumbing systems as well as rides and themed attractions.
• Able to utilize hands-on knowledge and experience to solve problems to sustain minimal downtime of facilities equipment, rides and themed attractions for the maximum guest experience.
• Position functions will include re-lamping & lighting systems, painting and wall repair, food and beverage equipment, rides maintenance, oversight of custodial duties, shipping and receiving as well as exhibit setup and takedown.
• Ensure all statutory equipment periodic inspections are arranged and all in-house inspection regimes are implemented or developed and subsequently implemented if found necessary.
• Ensure all follow-up recommendations are carried out with immediate effect and that all relevant paperwork and signoffs are completed.
• Effectively prioritize and execute tasks in a high-pressure, tight budget environment.
• Prepare, monitor, and maintain an environment of continuous improvement through operational action plans and operating budgets.
Coordinate Training of Tech Operations
• Initiate and organize training and evaluation and maintain adequate records.
• Ensure the highest levels of safety and compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).
• Ensure team members are empowered to deliver outstanding service.
• Lead and motivate team to be “guest obsessed” and provide exemplary customer service.
Create Weekly Schedules
• Develop and manage schedule for team members.
• Forecast the staffing needs of the business.
Employee Development
• Develop team members through team building, praise, coaching, training, and discipline, according to company and department standards.
• Develop and execute programs to engage staff and improve performance with incentives and recognition.
Other Requirements:
- Must be willing to work flexible hours, including evenings, holidays, and weekends to support site operations.
- Occasionally exposed to toxic or caustic chemicals, hazardous chemicals, fluorescent lamps or batteries; hazardous waste; be exposed to a loud work environment
Qualifications & Experience
About You
- 2 years of technical college. College degree preferred.
- At least 1-year supervisory experience in a technical/themed environment. Specific areas to include animation, automation, hydraulics, pneumatics, electrical/electronics, and networks, or equivalent combination of experience and education.
- Experience in a guest centric service industry is preferred.
- Highly self-motivated with previous maintenance experience, ideally holding a professional qualification in a mechanical or electrical field with experience maintaining a wide range of equipment, including rides and facilities equipment.
- Experience of maintaining flexibility and the highest level of service in high-pressure and/or stressful situations.
- Proven ability to work on multiple projects simultaneously and multi-task as necessary. Desire to work in fast-paced environments.
- A natural team leader with a confident, assertive but approachable personality.
- Enthusiastic, boundless, and infectious energy about business and the ability to enthuse others.
Benefits
About the Perks
In return, you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance, and 401(k) matching plan offering), and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.
Salary : $32