Director of Rooms (Telluride, CO)

Our Company

Whether traveling on a ski trip to Telluride or taking a romantic escape in Santorini for a special anniversary, it is the simple things that are most important to the guests of Auberge Resorts Collection.  At Auberge, we offer the opportunity to create personal memories and stories; tasting freshly picked tropical fruit in Cabo San Lucas, horseback riding with a local cowboy in Costa Rica, or planting coral gardens in the South Pacific. People who know us, choose to return for shared experiences that connect them to local cultures and which will be forever embedded in their soul.

OVERVIEW

The Director of Rooms reports directly to the Director of Operations and is responsible for serving the needs of the business, our guests, and our team members by managing the Guest Services and Housekeeping, as well as overseeing all guest experiences in that department, and managing all staff and leaders in these departments while adhering to Forbes five star and Auberge Service standards. The Director of Rooms is responsible to bring our guest journey to life, to maximize guest satisfaction, and profitability.

DUTIES AND RESPONSIBILITIES

• Oversee day-to-day hotel operations within the Front Desk, Bellman/Valet, Night Auditors, Housekeeping, and Adventure Guides.

• Participate in the development of short and long-term financial and operational plans for the hotel which support the overall objectives of the Company

• Assist Director of Operations with the monitoring of the performance of the hotel through verification, maintenance, and analysis of OPERA, Unifocus, EES and financial reports

• Work directly with our sales, marketing, reservations and revenue management teams to deploy tactical strategies to maximize world class performance in these areas.

• Create an operating environment that assures consistent guest satisfaction by completing audits of rooms, common areas, guest journey, design and operating standards.

• Maintain product and service standards in line with Madeline / Auberge expectations by conducting ongoing evaluations, investigating and resolving complaints.

• Hiring, and training employees; planning, assigning, and directing work; appraising performance; recognizing, rewarding and disciplining employees; addressing complaints and resolving problems

• Understanding the government regulations affecting hotel’s operations, ensuring the hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority

• Ensuring good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures

• Coach colleagues to ensure proper handling of guest complaints from start to finish

• Supervises and motivates designated employees

• Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures

• Act as a business partner to the finance team and an operational partner to the engineering team.

• Work as an active member of the management team. Creating professional relationships and active involvement with all hotel operations, including but not limited to; daily, and weekly management meetings, and support to all team members, including Manager on Duty Shifts

QUALIFICATION REQUIREMENTS

Required

• Bachelor’s Degree in Hospitality or equivalent experience

• Five years’ operating experience in a hotel rooms department.

• Familiar with the operations and priorities of all other hotel operating departments.

• Experience in maintaining state and federal health and safety regulations

• Experience completing administrative tasks, to include, reporting, budgeting, project management, etc

• Ability to work a flexible schedule, including weekends and holidays, according to department needs

SKILLS, ATTITUDES, AND BEHAVIORS

Personal Skills:

• Great communication skills

• Confidence and ability to perform under pressure

PHYSICAL DEMANDS

• Must be able to stand for at least 8 hours and be able to lift up, push, and pull at least 35 pounds

Benefits 

Auberge Resorts is proud to support the needs of our team members and their families with a competitive and affordable benefits package including:

• Medical, Dental, Vision plans

• Flexible Spending Accounts

• Health Savings Account 

• Basic Life and AD&D

• Employee Assistance Program

• Wellness program and initiatives with opportunity to avoid an increase in monthly benefit costs by completing an annual health assessment and other requirements

• Voluntary plans: short- and long-term disability, additional life insurance coverage, accident, critical illness, hospital indemnity coverage, and legal insurance

• 401(k) program and receive a match on employee contributions.

Throughout their employment, and beyond, team members have access to the Auberge Benefits Resource Center to get answers to questions and how best to utilize their benefits.

Eligibility to enroll in our benefits is based on the applicable waiting period and employment status.  Some benefits may require an employee contribution.  The Plan documents supersede this description.

What Else?
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty.  Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich people’s lives.

If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

Madeline Hotel & Residences is an Equal Opportunity Employer, M/F/D/V. Madeline Hotel & Residences provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Madeline Hotel & Residences complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Benefits:
We offer competitive rewards, training and career development. Our benefit package includes health insurance options, flexible spending accounts, health reimbursement account with a Company contribution, 401(k) with company match, tuition reimbursement, lifestyle perks, and a great working environment.

About Madeline Hotel:
Madeline Hotel & Residences, Auberge Resorts Collection, ideally situated in the heart of Mountain Village, is the stunning alpine resort above the historic town of Telluride, Colorado. The 83-room and 71-residence hotel finely blends Auberge’s distinctive flair for authentic and elevated experiences with the local flavor of the destination.  Surrounded on three sides by the dramatic 14,000-foot peaks of the San Juan Mountains, Madeline features guest rooms and suites and one- to four-bedroom residential condominiums that offer expansive Mountain Village views and sophisticated alpine amenities. At the helm of the resort’s culinary program is Chef Bill Greenwood who brings his expertise to the hotel’s signature restaurant, Black Iron Kitchen Bar, delivering Rocky Mountain flavors with the pioneering essence of the American West. Additional amenities include: the best ski-in/ski-out access in town; slope-side Ski Valet offering seamless service and state-of-the-art equipment; the 4,000-square-foot Sky Terrace featuring a heated outdoor swimming pool, hot tubs, fire pits and al fresco lounge; The Madeline Ice Rink; the 3,000-square-foot M Lounge featuring a game room, outdoor fire tables and an indoor/outdoor bar; an alpine-inspired spa and salon, along with yoga, Pilates, and personal training studio. In November 2018, Madeline introduced Sleeping Indian Ranch, a 30,000-acre ranch in the San Juan Mountains, to its unique residential portfolio.

About Auberge Resorts Collection:
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service. With 19 hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection.  Follow us on Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.

Stay Connected:
www.aubergeresorts.com



Auberge Resorts, LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

This is a full time position