Guest Services Specialist

JOIN OUR DREAM TEAM

Maffi Clinics is a busy, established plastic surgery office in Paradise Valley with a solid focus on delivering exceptional experiences and results, seeking a poised health care professional with excellent communication skills, attention to detail, strong follow-through ability, and a cheerful disposition to join our dream team.

Within our practice, the main goal of our service providers is to ‘wow’ our clientele with each and every interaction. We value those we serve and strive to exceed their expectations at every opportunity.

If you’re someone who thrives in a positive environment, has initiative, works well in collaboration with team, and is committed to learning and on-going professional development the possibilities are endless.

Dr. Terry Maffi along with his skilled team of experienced registered nurses and licensed medical aestheticians, offer the latest treatments in aesthetic rejuvenation. The practice includes 5 unique and integrated clinics. We offer cutting-edge surgical procedures, aesthetic injection treatments, laser treatments, and skin care treatments with proven medical-grade skin care products.

Learn more at www.mafficlinics.com and @mafficlinics

We are seeking an experienced full-time Guest Services Specialist to join our team. Our Guest Services Specialist works well in a fast-paced environment and is energetic and engaging. You enjoy meeting new patients and creating connections. If you are skilled, passionate and are looking to join an innovative team, we want to hear from you!

RESPONSIBILITIES include, but are not limited to

• Greeting and registering patients
• Scheduling / confirming / rescheduling patient appointments
• Answering the telephone
• Preparing the office for the day
• Collecting payment for services
• Answering patient inquiries
• Maintain HIPAA compliance in records and patient confidentiality
• Creating and maintaining patient charts with accuracy
• And much more

SKILLS DESIRED

• Excellent customer service and consultative skills
• Professional level verbal and written communication expectation
• Accountability and high integrity
• Must be able to prioritize multiple tasks and deadlines
• Highly motivated and organized
• Attention to detail
• Capable of multitasking
• Working knowledge of Microsoft Office programs
• Proficiency charting in EMR system (NexTech knowledge is a plus, but not required)

EXPERIENCE

• 2 years of customer service required

• Front office experience is preferred

• Experience in a medical office or in the aesthetic field is preferred, but not required.

Access to PHI (Protected Health Information)

This position has extensive access to PHI. It requires access to computerized schedules and computerized or paper-based billing data. It also may require the review of patient referral forms, lab results, tests, and encounter form data in the medical record in order to prepare patient information for the physicians and clinical staff.

WORK PERKS

• Complimentary skin care treatments
• Complimentary injection treatments
• Discounted skin care products

• PTO
• Birthday Holiday

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)

Work Location: One location