What are the responsibilities and job description for the Shift Leader position at Magic Wok?
In 1983, Sutas Pipatjarasgit and his wife Nucharee founded a little restaurant in the food court of Franklin Park Mall in Toledo, Ohio.
With ony $300 in his pocket, Sutas had immigrated from Bangkok, Thailand, to the US in 1968 in search of the American Dream. After much hard work and numerous entrepreneurial failures, he found the magic! Borrowing money on a handshake and promising to pay for design and construction services with his word, he quickly opened Magic Wok and paid his debts within a year. His vision was a quick-service restaurant that served Toledo fresh, cooked-to-order Asian and Chinese entrees in an open kitchen, where customers could see their food prepared right in front of them. He prioritized 5-star service and committed to providing the Toledo area with the best Asian cuisine.
Overview:
We are looking for excellent shift leaders to supervise the operations of a shift to ensure that food safety, product preparation, cleanliness, and company standards are maintained. This includes working a cashier or cook position while supervising staff. Exceptional customer service is a major.
But first, here is what we can offer you:
Benefits
- Free Meals
- Flexible schedule
- 401k w/ company match
- Health Insurance
- Vacation Time
- Manager Food Handler Certification required or obtained within 30 days
- Excellent Opportunities for Advancement
Requirements:
Essential Duties & Responsibilities
- Performs all tasks and responsibilities of a Magic Wok crew member.
- Ensure that each Guest receives outstanding service by providing a Guest-friendly environment. That includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge, and all other components of Guest Service.
- Trains newer or less experienced crew members in their tasks and responsibilities.
- Practices inventory and labor control standards.
- Store policies are being followed by all staff members.
- Ensure appropriate cleanliness, sanitation, safety, and staffing standards are maintained.
- Open and/or close the Restaurant and meet required work hours.
- Manage and motivate the crew members.
- Ensure breaks are coordinated effectively and quickly.
- Assemble and package orders according to the Magic Wok standard.
- Assist all other positions when necessary.
- Assist in keeping the kitchen & dining room clean throughout the shift.
- Ensure that all crew members are always health safety conscious.
- Resolve customer issues with efficiency and a good attitude.
- Be sure the store is clean at closing. All equipment is accounted for and put back, trash is covered and packed neatly, floors are swept and mopped, and all other daily closing procedures are being followed.
- Promote the Magic Wok Brand and uphold the mandatory operating requirements including QSC requirements.
- Enforce the Magic Wok uniform and jewelry policy.
- Ensure that each guest has a positive, long-lasting impression of the Magic Wok experience
- Cash is controlled and maintained, any voids or refunds are accounted for
- Daily and weekly cleaning tasks are being met
- Orders quote times are being met and adjusted for peak business hours
- Overtime for the crew is to be avoided unless it is an emergency and approved by the general manager
- Kitchen is well maned and organized for each position during peak periods
- Represent the Magic Wok brand
- Promote and uphold Our mission of a caring culture
- Must be 18 years old
Disclaimer
The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.
We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity, or sexual orientation or any other classification protected by law.