Salary Job Openings

Technical Support Specialist I

MAGID GLOVE & SAFETY MANUFACTURING CO, LLC
Romeoville, IL Remote Full Time
POSTED ON 9/30/2022 CLOSED ON 12/22/2022

Job Posting for Technical Support Specialist I at MAGID GLOVE & SAFETY MANUFACTURING CO, LLC

What Matters at Magid? YOU do!

"The number one key to growth is having good people and that’s what has driven us at every stage of the game." - Greg Cohen, CEO

At Magid we are passionate about keeping workers safe and proud of the innovative and collaborative environment we’ve created where diversity is celebrated, and growth never stops.

If you have the desire to grow in your Marketing career by owning projects and initiatives, enjoy an environment where respect, fun, creativity, and trust are a natural part of the culture and want to make an impact, Magid is the place for you!

Join Magid as our Vending Technical Support Specialist I by applying today!

The Inventory Management Solutions team at Magid supports over 400 at sites nationally that drive $100M in revenue annually. Our Inventory Solution offering includes industry leading CribMaster IoT vending machines and PPE consignment programs. As a Technical Support Specialist you will be responsible for accurately maintaining our integrated systems that are used to support our Inventory Solutions offerings. Success in the role will require strong partnerships with internal and external customers to consistently deliver a world class customer experience.

What Will I Do?
  • Machine troubleshooting
  • Machine reconfiguration
  • Parts order
  • Report requests
  • Database information updates
  • Equipment return requests
  • Inventory recommendations
  • Documents all support tickets, including corrective action, resolution completion time, and closure comments
  • Identify & document consistent support issues and provide recommendations on how we can proactively minimize and/or eliminate
  • Provides ongoing training to customers & service reps on the CribMaster & SupplyPro software as needed
  • Creates & delivers custom reports to the customer
  • Support overflow of implementation/analyst work load

Am I Qualified?


Do you have...

  • 1 years of technical support experience preferred
  • Mechanically inclined with strong PC skills
  • Self-starter with great time management
  • Ability to follow procedure and maintain documentation integrity
  • Exceptional Microsoft Excel Skills
  • Ability to complete a project within a specific deadline
  • Provides excellent customer service by resolving problems promptly and accurately

Please Note:

Magid is working a "Hybrid” work week schedule meaning 3 days a week in the Romeoville (IL) office, 2 days remote. Therefore, you must be able to commute to Romeoville as required and/or as needed.


As a condition of employment, Magid is requiring new employees to be vaccinated on their first day of employment. This requirement can be met by providing proof of having been fully vaccinated against COVID-19 with any of the three COVID-19 vaccines (Pfizer, Moderna, or Johnson & Johnson).

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Salary.com Estimation for Technical Support Specialist I in Romeoville, IL
$49,327 to $64,291
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