Operations Manager

SUMMARY

Mahoney's is a family-owned and operated independent garden center with 7 retail locations in the Greater Boston Area and Cape Cod. For over 60 years, we have taken pride in offering the highest selection of quality plants, yard products, and gardening accessories - with outstanding customer service to match!

We employ customer-driven people that are dedicated to creating a refreshing and helpful shopping experience. For our employees, we offer a fun, fast-paced, and challenging workplace with the opportunity for growth. We are committed to maintaining a work environment that encourages trust, hard work, efficiency, self-motivation, initiative, continuous improvement, and teamwork. We provide an opportunity for personal and professional growth and a great employee discount, as well!

OBJECTIVE

The Operations Manager acts in support of the General Manager in all daily operation functions. The operations manager must have excellent knowledge of store policies and procedures as they pertain to customer relations, employee safety and inventory management. Other major areas of support can include the evaluation and execution of store displays duties as well related to the coordination of staff during store projects and the receiving of trucks.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Coordinate all staffing needs across departments in relation to the receiving of trucks, display setups and other seasonal projects pertaining to store appearance
• Communicate with department managers on daily and seasonal staffing needs and scheduling in order to efficiently run store operations, control payroll and make recommendations or decisions related to department appearance or product purchases
• Communicate knowledge of policies and procedures to staff and customers related to safety, attendance, and other company guidelines to operate efficiently
• Utilize product and store knowledge to build customer and employee relations in response to questions and inquires
• Maintain a working knowledge of administrative policies and procedures including daily sales reports, payroll and the hiring and onboarding of new employees
• Lead the movement of inventory and oversee the receiving and unloading of trucks
• Continually evaluate store and departments for quality control of inventory and appearance in coordination with company standards
• Maintain communication with Inventory Control Associate for all paperwork and procedures in the receiving of inventory, including signage of product orders and invoices
• Assist in the General Manager in all other tasks as assigned

COMPETENCIES

• Leadership and Coaching
• Written and Verbal Communication
• Maintenance of Productive Team Relationships
• Strong Work Ethic
• Well Organized
• Problem Solving Skills

PREFERRED EDUCATION AND EXPERIENCE

Minimum of 3 years of progressive responsibility in retail store operations. Work or personal experience in the horticultural or gardening fields preferred. Demonstrated project management skills with the ability to hold self and others accountable for high-quality, timely and effective results. Working knowledge of Microsoft Office Suite, including Excel and Outlook.

WORK ENVIRONMENT

This job operates in an active retail store environment. This job may be either indoors or outdoors or both.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

This position requires frequent standing, walking, climbing, stooping, kneeling, crouching and / or crawling. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

POSITION TYPE / EXPECTED HOURS OF WORK

Flexible hours. Days and hours of work vary by schedule and season. Must be available to work evenings, weekends, and holidays.

EEO STATEMENT

Mahoney's provides equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, pregnancy, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.