Lead Maintenance

Description:

The Lead Maintenance is responsible for the safe and profitable operation of the physical plant and the supervision of all maintenance and repairs and maintenance personnel.

Qualifications:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with MSH standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes a clean, pressed uniform and correct nametag when working.
• Comply at all times with MSH standards and regulations to encourage safe and efficient hotel operations.

• Must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and other team members.
• Supervise and assist maintenance staff in the maintenance and repair of plumbing, hotel rooms, A/C and heating, ice machine, swimming pools, lighting, kitchen equipment, refrigeration, laundry, emergency generators, switch rooms, etc.
• Ensure all maintenance and repairs are completed on a timely, cost effective basis and according to specifications.
• Responsible for the safety of the department and the building.
• Respond quickly to guest requests in a friendly manner.  Follows up to ensure guest satisfaction.
• Conduct training classes regarding safety, security, department procedures and service guidelines for all employees at the property.
• Operate push or riding lawnmowers; may operate heavier tractor equipment if needed.
• Water all plants and lawn, and ensure all plants are evenly covered.
• Spread fertilizer, plant food, mulch, and other materials around plants.
• Remove weeds and dead plants; prune overgrown limbs and leaves.
• Operate string trimmer and edger to remove overgrowth and keep outdoor area tidy.
• Use leaf blower to clear walkways and pedestrian areas after lawn maintenance.
• Treat lawn and landscaping with pesticides to remove harmful insects.
• Maintain the existing landscaping design and ensure plant survival.
• Plant new flowers, bushes, plants, and decorative shrubs.
• Rake fallen leaves and remove debris.
• Keep pedestrian areas removed of snow and ice.
• Operate heavier snow blowers or other equipment as needed.
• Remove tree limbs, overgrowth, and other hazards.
• Ensure outdoor furniture, décor, and lighting is maintained and good working order.
• Properly store and handle all equipment, tools, sprinklers, etc.
• Oversee maintenance repairs to equipment, landscape structures, and hardscape walkways.
• Ensure all fire and safety inspections are completed and any discrepancies are corrected.
• Ensure that all emergency and life safety equipment and systems are inspected, tested and certified per MSH standards.
• Ensure that room maintenance requests are handled in a prompt and courteous manner. Follow up with guests if necessary to ensure satisfaction.
• Follow up on all alarms immediately to determine the exact location and cause. Determine emergency status and report findings to the Front Desk and/or MOD. Take immediate action as necessary and document the results.
• Actively participate in energy conservation programs.
• Conduct daily walk through of all public areas to ensure constant air temperature control.
• Ensure compliance with American Disabilities Act (ADA).
• Knowledge of vendor contracts controlled by the Engineering Department.
• Makes sure daily work orders are assigned to proper engineer, either verbally or in writing.
• Conduct and participate in quality and safety committee meetings.
• Check inventory on parts and keep in stock all necessary mechanical, electrical, and kitchen equipment parts.
• Perform other duties as requested by management.
• Attend or conducts all training/meetings as required by management.

REQUIREMENTS:

Education & Experience:

• High School or vocational training in electrical or mechanical engineering or plumbing is preferred, and/or equivalent work experience.
• Certification preferred: Senior manager and/or other certification as required.
• Previous Department managerial experience preferred.
• Valid driver’s license from appropriate state and MVR in good standing.

Physical Demands:

• Long hours sometimes required, including nights and weekends. On call every other week.
• Heavy Work - Exerting up to 100 pounds of force occasionally, and /or 50 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand for long hours at a time and to work in confined spaces as necessary.

Required Competencies

• Must be able to convey information and ideas clearly, both oral and written.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results.
• Must maintain composure and objectivity under pressure.

• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from various sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.