Maintenance Support

Find your place to belong, join our Team! Earn great pay and benefits while honoring your craft alongside the best hospitality professionals in the area. Not just your typical job, work in a respectful and progressive environment that values what people bring to the team!

Reports to: General Manager (GM) and/or Senior Guest Services Representative

Job Description

The Maintenance Support position primarily focuses on keeping the property operational per brand and Gulf Coast standards.

Depending on business needs, the Maintenance Support may be asked to prepare rooms and assist with cleaning duties and is personally committed to ensuring all known issues are repaired at the end of each shift.

Primary Job Duties

• Paint interior and exterior surfaces, repair damaged walls and dry wall, replace windows, hang cabinets, repair kitchen counters, install carpet, base board and vinyl tiles.
• Remove damaged appliances and install replacement microwaves, sinks, refrigerators and stove tops.
• Repair or replace PTACs (packaged terminal air conditioner)
• Perform general carpentry-related tasks as well as landscaping and parking lot repairs.
• Assist in checking electrical systems such as PTACs, light switches, electrical panels, television sets, lighting systems and make minor repairs and/or replacement.
• Assist with completion of the preventative maintenance checklist and complete minor repair work orders such as replacing ceiling tiles, light bulbs, lighting fixtures, etc. to maintain the hotel and keep product quality to standard.
• Inspect drives, motors and belts, check fluid levels, replace filters or perform other maintenance actions according to company checklists.
• Assist in checking and making minor repairs to general plumbing systems and fixtures such as pipelines, toilets and sinks, kitchen, and laundry equipment.
• Conduct periodic (weekly/monthly) building safety and security audits for submission to the GM.
• Notify GM of any major repairs needed.
• Provide inventory management to ensure property is equipped with maintained and necessary parts, tools and supplies.
• May travel to and from retail stores to purchase supplies, as necessary.
• Clean and maintain interior and exterior common areas of the hotel, hallways, lobbies, restrooms, corridors, elevators, stairways, parking lot and grounds so property is cleaned to brand and Gulf Coast standards
• Clean snow or ice from entrances, sidewalks and emergency exits as needed.
• Inspect rooms and public areas to accepted health and safety standards.
• Assist guests in checking in or out as directed by the GM.
• Keep storage rooms and maintenance areas in clean, safe and organized condition.
• Assist other staff with laundry, trash removal, room prep and cleaning, as necessary.
• Assist guests with general questions and inquiries and provide excellent customer service.
• Wear appropriate attire per the dress code.
• Other duties as assigned.

Essential Skills

• Integrity – Display strong moral principles and work ethic by behaving ethically, acting fairly and taking responsibility.
• Communication – Listen effectively and follow instructions.
• Dependability and reliability – Display responsible behaviors at work regarding attendance, punctuality, attention to details, following directions and fulfilling obligations.
• Professionalism – Maintain a professional presence by demonstrating self-control, a professional demeanor and a positive attitude.
• The ability to diagnose mechanical problems and determine how to correct them by checking blueprints, repair manuals or parts catalogs, as necessary.
• Possess time management skills to ensure timely repair to prevent loss of revenue to the hotel.

Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to walk; use hands to handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk or hear; and smell.
• Frequently required to stand, climb, or balance
• Requires face-to-face discussions with individuals or teams, requires telephone conversations.
• Includes exposure to sounds and noise levels that are distracting.
• Requires wearing common protective or safety equipment.
• Requires working indoors in environmentally controlled conditions as well as non-controlled environmental conditions.
• Employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Exposure to adverse weather condition, hazardous chemicals, odors, dirt and dust
• Will be called for after hours and weekend emergency issues.

Experience and Requirements

• 1 year maintenance experience preferred.
• Work Authorization required
• Flexible schedule required. Evenings, weekends and holidays may be required.

What We Offer

• Health and Dental Insurance for Full Time Associates
• 401(k) with Employer Match for all Associates
• Paid time off for ALL Associates per Associate Guide
• Six company paid holidays for Full Time Associates
• Time and half for hours worked on designated holidays for all Associates.
• Employee Assistance Program for Associates and household members
• All Associates in this position are eligible to participate in a Retention Bonus program and receive:
• $150 upon completion of 90 days employment
• $250 upon completion of 6 months employment
• Employee Discount Program
• Employee Hotel Guest Room Program
• Employee Referral Program
• Quarterly Bonus Plan eligibility with potential of earning $600 per quarter