IT Support Technician

IT Support Technician

#DP13

Location: WOODDALE, IL (Travel required)

Duration: PERMANENT

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Follow plant safety procedures and guidelines

• Inform supervisor of safety issues; reports any workplace injury or incident immediately

• Own Incidents and Service Requests which require in-person presence at the facility

• Provide technical support for both local and remote users

• Consistently ensure end-users are communicated the status of their request(s) and are aware of expected timeline to resolution

• Troubleshoot and resolve / escalate issues with internal business applications

• Install, configure and support various types of hardware including desktops, laptops, monitors, phones, peripherals and printers

• Escalate requests, where appropriate, to other IT technicians or engineers

• Report and update service requests in a timely, clear and concise manner

• Partner with Systems Engineering team to implement system and infrastructure enhancements and changes

• Assist in the on-going development of Technical Support knowledgebase

• Manage hardware inventory (desktops, laptops, tablets, mobile devices) at the facility to support hardware needs throughout the organization

• Support company Food Safety efforts through commitment and compliance to SQF standard practices and policies

• Follow plant quality practices including Good Manufacturing Practices, or GMP’s

JOB QUALIFICATIONS:

• Associates or Bachelor’s Degree in computer technology related program

• 3-5 years of experience providing desktop support ideally in a medium to large scale business

• Understanding of IT best practices including basic password security

• Committed to providing excellent customer service

• Assertiveness in pursuing resolution to issues

• Ability to professionally communicate both electronically and over the phone

• Experience supporting end-users both in person and at remote locations preferred

• Ability to work well in a collaborative decentralized team environment

• Must have strong problem solving and organization skills

• Strong verbal, written, telephone and customer service skills

• Must have high attention to detail

• Must be able to manage multiple work items at one time with a high sense of urgency

TECHNICAL SKILLS:

• Microsoft Operating Systems: Windows 10 desired

• User and Group Administration in Active Directory

• Basic PC repair skills

• Software Support: Microsoft Office 2016 / Office 365

• Exchange / Outlook e-mail support

• Network troubleshooting skills as related to computer network connectivity

• Ability to manage simple file server share permissions

• A , Network or Microsoft certifications a plus

Job Type: Full-time

Pay: $68,000.00 - $70,000.00 per year

Benefits:

• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location