What are the responsibilities and job description for the Hardware Support Technician position at Makpar?
Who we are:
Makpar is a team of innovators and consultants deploying cutting edge technologies for the federal government. We help our clients achieve their business and operational goals by solving complex problems through experience and intellect and build sustainable solutions that last. If you are driven and looking to tackle complex and critical client challenges, Makpar can provide a dynamic, mission focused, and rewarding environment for your professional growth.
Our service offerings include Cybersecurity, Cloud Migration, IT Project Management, Agile Transformation, DevSecOps, Identity, Credential, and Access Management (ICAM), and Health IT. We are proud to be a Great Place to Work™ certified four years in a row. Recent awards include Fortune Top 100 Small Place to Work, Inc 5000, and Inc Best in Business. In 2019, we were awarded the SBA Subcontractor of the Year Award (Region 3) for our program management and Agile development work at the IRS.
The Position:
Makpar has an exciting opportunity for a Hardware Refresh Technician to join our growing team. The Hardware Technician must apply fundamental concepts, processes, practices, and procedures on technical assignments. Must perform work that requires practical experience and training as they will be providing administrative and technical support in a federalenterprise setting. Work is performed under supervision.
\n- Process the return of end of life/break fix machines from customer.
- Process the returns of peripherals to include monitors, docking stations, keyboards, mice, headsets, cables, power supplies and adapters
- Process mobile device returns and BIOS password resets
- PC imaging for hardware refresh and any other imaging requests
- Perform PC diagnostics, Track assets in ITSM, Disposal of out of service assets
- Equipment Disposal: Assist the Government with disposition of obsolete (or no longer needed) IT-related equipment
- Work with the site personnel to have the equipment shipped to the Government-directed location or have its ownership transferred to the site
- Notify the Configuration Management Team to update CMDB
- High school diploma required.
- Associate or bachelor’s Degree preferred.
- A Certification highly preferred.
- 6 months – 1 year of experience with Service Now ticketing system and MS Office suite, specifically MS Word and MS Excel.
- Superb oral, written, and communication skills essential.
- Experience installing and maintaining Windows OS; Mobile devices and desktop software; Remote desktop connections; Antivirus support; Backup and recovery; Desktop performance monitoring and optimization.
- Candidate must be able to lift and move equipment weighing up to 50 lbs.
- Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for 3 years and be Federal Tax compliant.
Benefits:
At Makpar Corporation we understand that we all need to balance work and life – that is why we have a great benefits package, excellent training and career development opportunities, flexible work schedules along with a generous compensation package. At Makpar, we believe in keeping our employees happy, healthy and engaged. We pride ourselves in providing outstanding benefits, creating environments where employees are encouraged to be themselves, collaborate, and be inquisitive in order to achieve goals.
Start your career today and be a part of something meaningful!
Makpar is an Equal Opportunity / Affirmative Action employer.
