What are the responsibilities and job description for the Solutions Engineer position at Mambu?
Who we are
In the last 10 years, Mambu has been revolutionising banking - making it more accessible, more straightforward and more inclusive for everyone. With fresh funding secured and a near €5 billion valuation we have huge ambitions for ourselves and the whole banking sector.
We bring this same sense of innovation and aspiration to how we support our people. We pioneered the 4 day summer work week, have announced the provision of equity for all and launched Our Mambu Deal to capture how we work with each other and what we offer all Mambuvians.
These are just the beginning. We’ll continue to look for ways to make Mambu an even better place to work.
We’re not here to play it safe.
We’re here to change the world.
Meet your team
The Solution Engineering team is responsible for helping our sales executives to prepare and present solutions to prospective clients: from preparing demos assisting with proposals and requirements analysis. The team is working together with every type of FinTech company from large banks to small startups while applying your banking and FinTech knowledge to help our customers design the next generation of financial services.
What you’ll do
- Closely interact with prospects, as well as existing accounts, to deeply understand the customers' operational needs, and prepare solution materials, conduct product demonstrations, support proof of concepts and any other work required to help the clients understand how Mambu fits their needs
- Work with sales, to discover the business and operational challenges or goals the prospect has
- Assist with Requests for Proposal (RFP) using your detailed knowledge of the product, in addition to its application to business problems
- Hand over new projects to the delivery team as well as coordinating with product management on any new features, changes or enhancements
- Provide assistance to marketing by creating content including demo videos, sales demo environments, case studies, blog posts and other collateral
What you’ll bring
Your experience includes:
- Several years of experience working in the banking or FinTech industry and deep knowledge of consumer or business lending, deposits products and operations
- Experience in responding to formal proposal procedures such as: Requests for Information (RFI) and RFPs
- A consultative mindset of listening, understanding and anticipating customer needs
- Customer facing experience and ability to influence Executive Level audiences
Your colleagues would say:
- You are flexible and open minded, always looking for new ways to evolve
- You can work in a team but also independently, handling conflict resolution and time management while focusing on problem solving
- You have a strong sense of self awareness combined with a customer focus driven attitude
- You’ll get an additional thumbs up if you have experience working with banking systems and/or fintech solutions
- Excellent written and verbal communication skills (English).
Mambu’s future
We are a diverse group of Mambuvians, and we are growing fast. Our eyes are on the future, and we believe we can use our technology and our talent to deliver banking experiences for billions that are also sustainable and inclusive and accessible.
Your future
We’re also focused on delivering a fantastic working experience for all Mambuvians. We pioneered the 4 day working week between June - August many years ago, and continue to innovate around how work should feel and how it should get done. Our Mambu Deal is how we articulate this relationship of support and dedication which drives us all forward.
To stay on top of the latest Fintech trends and our success stories, please follow us on LinkedIn.
To experience more of the Mambu culture in action, you can follow us on Facebook, Instagram or YouTube.
To explore more about Mambu - the mission we’re on, the world we’re building and the values that drive us - get started at mambu.com/careers.
As part of the recruitment (or HR onboarding) process, you will be required to obtain authorized criminal background and credit screening results, as well as be queried against a sanctions/anti-money-laundering/counter terrorism financing/politically exposed persons screening service and your employment is conditional upon approval of these results.
#LI-Remote tag
Don’t meet every single requirement? Studies have shown that many job seekers (including women, people of colour and people from diverse backgrounds) are reluctant to apply to jobs unless they meet every single qualification.
Here at Mambu we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.