What are the responsibilities and job description for the Expeditor position at MaMou?
Opened in November 2022, MaMou is a modern French brasserie from Executive Chef Tom Branighan and Sommelier Molly Wismeier. Set on the Lower French Quarter corner of Rampart Street and St. Philip Street, the European continental cuisine draws on creole influences of Tom’s childhood in Southern Louisiana as well as shows his appreciation for French technique. Tom and Molly’s shared passion for hospitality and simple, elegant flavors rooted in classic technique are what connected them and drove them to open MaMou. The historic location, elevated yet approachable menu, and focus on hospitality highlight the charm of the French Quarter and make MaMou a neighborhood gem.
Responsibilities
- Organize the Expeditor station for nightly service, ensuring all necessary equipment is in place for efficient operation.
- Develop and maintain a strong working knowledge of the entire menu to assess and prepare for dietary restrictions prior to service, and ensure all affected courses are safely delivered to guests.
- Act as the liaison between the culinary and FOH team to effectively communicate all information during service, including standard order information, dietary restrictions, Persons of Note (PON), any special guest requests, and to ensure an ample supply of clean plateware and serviceware.
- Verify the quality, quantity, and presentation of each dish leaving the kitchen.
- Foster positive relationships between front-of-house (FOH) and back-of-house (BOH) teams through effective communication and collaboration.
- Resolve management requests and guest complaints satisfactorily
- Exhibit courteous and cooperative behavior when interacting with the public and staff, fostering a harmonious and efficient workplace environment
- Performs other duties as assigned by supervisor/manager
Requirements
- Ability to excel in a high-pressure, chef-driven environment.
- Maintain a keen eye for detail in every aspect of your role.
- Strong communication skills to effectively collaborate with the team.
- Ability to work collaboratively as part of a dynamic team.
- Think clearly, act quickly, and maintain concentration during intense situations.
Physical Requirements
- Must be able to work on your feet for at least 8 hours
- Must be able to move, pull or lift at least 35 pounds
- Must be able to climb stairs multiple times per shift