What are the responsibilities and job description for the Customer Service Representative position at Managed Career Solutions?
Position Overview:
Reporting to the Program Director the Customer Service Representative is tasked with developing and maintaining a customer-focused, vibrant, helpful, secure and friendly Resource Center in the Santa Barbara County America's Job Center of California (AJCC). The Customer Service Representative is the first contact for individuals calling or visiting the AJCC in-person.
Essential Functions Duties include, but are not limited to:
- Helping all program managers and operations colleagues meet and exceed contractual performance goals
- Support the orientation, intake and eligibility process for participants
- Universal services data collection
- Collect and manage customer satisfaction/survey data collection
- Participant referrals to partner and community services
- Reception duties including assisting telephone callers and in-person visitors
- Cal Jobs assistance
- Posting and maintaining Job Boards in the office
- Oversight of computer system, fax, copier, etc. to ensure that all is operational
- Assists Operations Team to develop monthly reporting for Leadership Team
- Other duties as assigned by management
Minimum Requirements:
- A.A. from an accredited college combined with at least 5 years experience preferably in a grant-funded agency, OR equivalent experience with a track record of success
- Ability to pass a background check
- Car, valid Driver's License and insurance
Bilingual Spanish and English speaking ability required
Strong digital literacy and proficiency with Microsoft Office Suite required
Job Types: Full-time, Temporary
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Santa Barbara, CA: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
Salary : $16 - $18