IT Technician

Position Summary

The position of IT Technician is the initial responder for all IT issues.

Essential Duties & Responsibilities

1. Provide facility leaders and staff with top quality, consistently available computer service, support training and maintenance of all computer systems used throughout the facility.

2. Gathers the necessary information to determine the underlying problem. When analyzing the symptoms, the technician is to identify what the end-user is trying to accomplish so that time is not wasted on attempting to remedy a symptom instead of a solve problem. Once identification of the underlying problem is established, the technician can begin working through possible solutions with the end-user.

3. Responsible for maintaining computer hardware, software and all other products and supplies necessary to keep computer systems operable and to fulfill requests for computer support.

4. Compile and review records to determine productivity and quality of output and cost of service. Develop methods to continually improve results.

5. Perform troubleshooting methods, such as verifying physical and network layer issues, resolving username and password problems, uninstalling/reinstalling basic software applications, verification of proper hardware and software set up

6. Provide basic education to the end-user on hardware and software use.

7. General understanding of clinical applications, Windows domain and networking concepts.

8. Addresses issues up to their level of expertise and know when to escalate to more senior specialists.

9. Assists at Corporate Office with organizational projects as assigned by CIO

Competencies

 Communicates effectively with end users

 Approachable and open to feedback

 Provides end user support for positive resolution

 Capable of working independently with little to no supervision

 Takes direction and follows through

 Understands personal role in company’s goals, vision, and strategy

 Effective conflict resolution and problem solving

 Documents processes, procedures, and work flows effectively

 Effective problem solving that leaves end user satisfied

 Possess the desire to constantly learn and develop skill set

 Bring new ideas and solutions to the table

Knowledge, Skills and Abilities

1. Strong computer skills and demonstrated proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Publisher)

2. Proficient with English language. Excellent verbal and written communication skills.

3. Flexibility in responding courteously to immediate needs of internal and external customers; ability to establish priorities and maintain productivity despite potential interruptions.

4. Ability to efficiently document and routinely update information; ability to apply procedures to work problems and situations.

5. Ability to establish and maintain a positive and professional relationship with team members, customers and visitors; cultural sensitivity and ability to relate well and effectively in diverse workplace and with a diverse customer population.

Required Education/Experience

 High School Diploma/Equivalent

 Minimum 1 year IT Support experience

Preferred Education/Experience

 Associates or Bachelor’s Degree

 3 or more years of IT Support experience

Preferred Licenses/Certificates

 CompTIA A /Equivalent

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

Experience:

• Help desk: 1 year (Preferred)

Work Location: In person

Salary : $50,000