What are the responsibilities and job description for the Events Specialist OPS - Sporting Events position at Manatee County, FL?
Salary
$14.23 - $19.32 Hourly
Location
Palmetto, FL
Job Type
Part-Time (Temporary)
Job Number
24-00325
Department
Convention and Visitors Bureau
Division
Administration
Opening Date
05/08/2024
Closing Date
5/15/2024 11:59 PM Eastern
General Information
Location: Bradenton Area Convention Center / 1 Haben Blvd, Palmetto, FL 34221
Hours: may vary to support Events (not to exceed 27 hours a week)
The Job Duties illustrated are intended only as examples of the types of work performed by incumbent(s) assigned to the classification. Omission of specific duties does not exclude them from a position if the duties are similar, related or a logical assignment of the position. Duties that are not normally performed by the classification may be occasionally or temporarily assigned based on departmental needs.
Working Conditions
Indoor/Outdoor situation as needed; high noise environment while performing certain responsibilities. Lifting equipment up to 50 lbs. alone.
May also sit at a computer workstation for extended periods of time.
The Job Duties illustrated are intended only as examples of the types of work performed by incumbent(s) assigned to the classification. Omission of specific duties does not exclude them from a position if the duties are similar, related or a logical assignment of the position. Duties that are not normally performed by the classification may be occasionally or temporarily assigned based on departmental needs.
Working Conditions
Indoor/Outdoor situation as needed; high noise environment while performing certain responsibilities. Lifting equipment up to 50 lbs. alone.
May also sit at a computer workstation for extended periods of time.
Job Description
Essential Functions
These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.
These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.
Provides consistent quality customer service at all times (by phone or in person), including in a fast-paced environment.
Assist sales and marketing team with ongoing projects and research.
Answer incoming calls from customers as needed, assisting them or routing calls appropriately.
Takes walk-in/walk-up inquiries, as well as telephone and email inquiries.
Assumes security of all equipment products, supplies, etc., within the facility to support special events.
Responsible for complying with time frames for set-ups, operations and tear downs.
Quotes prices and services using rate tables; figures discounts if applicable and makes other associated mathematical computations.
Understands and follows oral and written communications. Communicates clearly and effectively, deals with customers/clients in a tactful and courteous manner.
Responsible for complying with time frames for set-ups, operations and tear downs.
Quotes prices and services using rate tables; figures discounts if applicable and makes other associated mathematical computations.
Understands and follows oral and written communications. Communicates clearly and effectively, deals with customers/clients in a tactful and courteous manner.
Performs other related work (including weather or other extreme emergency duties) as required.
Minimum Qualifications
High school graduate/equivalent.
Minimum of six months experience in special events setting related to set-up and tear down of events; or experience in a customer service setting; or experience performing administrative functions related to supporting events; or experience in a similar hospitality setting or environment.
More
Prior experience in customer service is desired.
Knowledge, Skills, and Abilities:
Skill in handling multiple incoming calls accurately and courteously
Knowledge of, and ability to apply good customer service skills
Ability to make accurate mathematical computations, including pricing conclusions using established guidelines and pricing structures.
Ability to read, understand, and follow detailed instructions and procedures
Dependable, prompt and present a neat appearance
Ability to handle numerous activities at the same time
Ability to communicate effectively, orally and in writing.
Ability to establish and maintain effective working relationships with other departments of the County, agencies and the general public.
Skill in the capacity to understand ideas, wants, facts, instructions, and to analyze them and formulate plans and instructions accordingly.
Full Time Positions
Employee Assistance Program (EAP):
Employee Assistance Program (EAP):
- ComPsych – offers all employees and their family members with emotional, financial, legal, and work/life balance support.
- LAMP counselors available for personal support including emotional, substance abuse, marital, and financial issues.
- Five (5) free visits annually for employees and covered family members.
Wellbeing Benefits:
- Wellness/Health Coaches (5 Free per year)
- On-site Fitness Centers for you and your dependents with 24/7 access
- Personal Training (5 Free per year)
- Pharmacy Technician
- Group Fitness Classes
- Musculoskeletal Physical Therapy Management
- Diabetes Care Program
- Registered Dietician (5 Free per year)
- Massages with licensed therapist (small copay)
Miscellaneous Benefits:
- Workers’ Compensation
- Training/Seminars
- Premium Pay Differentials/Career Ladders
- Government employee discounts at many retailers and attractions
- Access to Manatee County Library Services (books, digital services, tools, museum passes).
Paid Time Off:
- 12 Paid Holidays including New Year's Day, Thanksgiving, and Christmas.
- Three (3) Personal Holidays
- Personal Sick Leave
- Family Sick Leave
- Sick Leave Bank (Donated Hours)
- Professional Medical Appointment Leave
- Bereavement Leave
- Military Leave
- Military Training Leave
- FMLA
Vacation Award: Applies to employees regulary sceduled to work 8 hours per day/40 hours per week.
Years of Service Vacation Days
0-5 16.25 daysYears of Service Vacation Days
6-10 19.50 days
11 22.75 days
- Earn an additional day of vacation every six (6) consecutive months of no sick leave.
Insurance:
- Award-winning Health Plan with deductibles as low as $0.
- Dental Insurance
- Vision Insurance
- Prescription Insurance
- Life Insurance (6 times salary at low cost)
- Long-term and Short-term Disability Insurance
Retirement:
- Florida Retirement System (FRS) with Pension Plan and Investment Plan options.
- 457b Tax Deferred and ROTH account options through Voya.
- FRS Webinars
- Free financial guidance with licensed, non-commissioned financial planner
Career Wellness:
- Professional Leadership Programs
- Instructor-Led and eLearning Training
- Premium Pay Differentials/Career Ladders
- Career Counseling
- Toastmasters
- Networking Membership (Manatee Chamber of Commerce, Lakewood Ranch Business Alliance)
- Employee Recognition Programs with monetary and time-off awards
Education Benefits:
- Tuition Reimbursement eligible after six (6) months of service, including GED reimbursement.
- Continuing Education support through Training/Seminars and Premium Pay Differentials/Career Ladder.
- Public Safety Loan Forgiveness (PSLF)
Flexible Spending Account:
- Options for Health Care and Dependent Care Spending Accounts providing pre-tax savings.
Permanent Part Time - Benefits
Employee Assistance Program (EAP):
Miscellaneous Benefits:
Paid Time Off:
Employee Assistance Program (EAP):
- ComPsych – offers all employees and their family members with emotional, financial, legal, and work/life balance support.
- LAMP counselors available for personal support including emotional, substance abuse, marital, and financial issues.
Miscellaneous Benefits:
- Workers’ Compensation
- Training/Seminars
- Fitness Center Access for employee only
- FRS options
- Premium Pay Differentials/Career Ladders
- Government employee discounts at many retailers and attractions
- Access to Manatee County Library Services (books, digital services, tools, museum passes).
Paid Time Off:
- 12 Paid Holidays including New Year's Day, Thanksgiving, and Christmas.
- Three (3) Personal Holidays
- Paid Time Off and Leaves of Absence are based on an 8 hrs./day - 80/hrs. per pay-period basis, any work schedule less than this will earn on a pro-rated basis.
Salary : $14 - $19
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