What are the responsibilities and job description for the Customer Support Specialist position at Mancan?
COMPASS Helps Individuals and Families build better lives and a stronger community
Customer Support Specialist, Crisis Unit – Warren, OH
Salary $: Full Time with comprehensive benefits package. Competitive salary based on
experience.
Shift: Schedule consists of day turn shift Monday- Friday
Position Responsibilities:
- Manages phone night ring on/off.
- Greets visitors and persons served in the lobby area and advises appropriate staff of appointment arrivals/cancellations.
- Check in clients using electronic client record system.
- Answer the telephone and respond to caller requests in a professional and courteous manner.
- Provides clerical support, which may include typing and photocopying, to training staff, as needed.
- Forwards incoming fax messages to applicable staff.
- Provides a variety of tasks and assignments in support of all Crisis Unit team members
- Admissions.
- Billing of bed days.
- Title XX determinations.
- Monthly reconciliation of all of the above.
- Maintain attendance sheets.
- Provide assistance where needed in the maintenance of Client Case Files and records.
- Set up and maintenance of client case files in the Credible EHR system
- Completion of monthly ICR reviews.
- Monitoring of client charts which includes making sure case control policy is followed.
- Assists with the closing charts upon discharge and assuring accuracy and completion of charts according to OMHAS and Medicaid standards
- Respond to third party requests for information in accordance with HIPPA regulations
- Ensure storage and disposal of records according to agency policies
- Professional and effective communication with clients, families/significant others, internal and external service providers, and other concerned members of the community.
- Facilitate activity group
Qualifications:
- High school diploma.
- Business office skills certification is preferred.
- Prefer two years of experience in administrative/clerical duties.
- Must be familiar with Microsoft Outlook/Word/Excel and possess the ability to perform typing and data entry tasks with speed and accuracy.
- Must have experience with multiple phone lines, standard office equipment, filing and customer
Benefits:
- Health insurance, Vision insurance, Dental Insurance
- Life Insurance and Disability Insurance
- Optional accident, critical illness and extended stay hospitalization benefits
- Health Reimbursement and Health savings account
- Generous Paid time off
- Paid Holidays
- Referral program
- 401(k) with employer match
Miscellaneous requirements: Criminal background check; Pre-employment drug screen; Clear driving record; TB test, First Aid/CPR Certification; Strong social, communication and written skills. Must have the ability to develop rapport and be perceived by clients and staff as approachable. Ability to multi-task; while maintaining accuracy and organization. Have a working knowledge of basic to intermediate electronic health records systems is preferred.
NON-Exempt: Eligible for overtime
AN EQUAL OPPORTUNITY EMPLOYER - SERVICE PROVIDED THROUGH AFFIRMATIVE ACTION
EOE-M/F/H including persons with disabilities and veteran
INDOPJ
